Client Services Administrator

Reference Number: 3748

Category: Management & Administration

Department: Pathology

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• Flexible location- preferably Heidelberg or Shepparton laboratory
• Permanent, full time
• Join our Pathology Department as a Client Services Administrator

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.

About the Department

Austin Health Pathology is a dynamic and growing department within Austin Health, dedicated to delivering high-quality diagnostic services across metropolitan Melbourne and regional Victoria. We proudly support Austin Health, the Mercy Hospital for Women, and a wide network of GPs and specialists.

We are currently expanding into the Hume and Loddon Mallee regions, strengthening our presence and accessibility in regional communities through a network of laboratories, collection centers and point-of-care services

About the role

The Client Services Administrator will assist the team to ensure all client needs are being met in the pre and post analytical delivery of services. This includes the ongoing management and oversight of the Austin Pathology client database, the maintenance of referrer information integrity, and the optimisation of result delivery methods.

A regular day will see you:

• Ensure appropriate and efficient delivery of high-quality service provision.
• Ensure key stakeholder relationships are positively fostered
• Assist in providing adequate and effective communication to key stakeholders and clients, liaising with internal departments to provide high quality solutions to meet client needs.
• Capture and facilitate electronic and other result delivery formats, retriggering results to clinicians where appropriate.

About you

To be successful in this role, you'll bring with you:

• Customer service skills and ability to deal with a wide range of stakeholders
• Attention to detail and excellent communication skills (written and oral)
• Able to execute organisation priorities and switch task focus while working in a fast paced and ever-changing environment
• Strong IT skills with the ability to assist with troubleshooting

Our benefits

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:

• Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation.
• A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program.
• Onsite childcare at Austin Hospital, easy access via public transport and car parking options.
• Mentoring and career development opportunities.

Work with us

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures.

If you feel this role is right for you, we encourage your early application. Even if you don't meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date.

All appointments are made subject to a satisfactory National Police Check and if required, a Working with Children Check. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Jess Delbridge, Manager Pathology Client Services at

Interested in finding out more about this opportunity? Read the position description for further details.

Application closing date: Friday 5 September 2025