Patient Flow Manager

Employment Type: Permanent Full Time, 38 hours per week

Location: Campbelltown Hospital

Position Classification: Nurse Manager Grade 3

Remuneration: $139, $142,254.44 per annum

Requisition ID: REQ602212

Application Close Date: 21/09/2025

Interview Date Range: 24/09/2025 – 01/10/2025

Contact Details: Patricia Mason – |

Please note: A current influenza (flu) vaccination is a mandatory requirement for appointment to this position

About The Opportunity 

The Nurse Manager Patient Flow is responsible for ensuring seamless patient flow management within the facility through the coordination and facilitation of patient flow strategies to improve the delivery and timeliness of access to care.

This role will ensure optimal patient outcomes by promoting best practice through facility capacity / demand management processes. You will be responsible for coordinating and facilitating patient flow strategies to improve the delivery and timeliness of access to care. As part of the Nursing and Midwifery leadership you will bring vision and clarity to your role, be a great communicator, self-directed, with an ability to inspire, motivate and support people to reach their full potential.

Each day you challenge yourself to uphold the vision of the Nursing and Midwifery service, which is to provide compassionate care always through leading effective work cultures that transforms the patient and staff experience. You demonstrate initiative, creativity and contribute to our vision of innovative models of care. You will support the SWSLHD Transforming Your Experience strategy to provide an exceptional experience for everyone who interacts with our organization for the provision of safe, high-quality care.

The role will provide guidance and support to ensure that there is a focus on service development and appropriate oversight of practices, trends, and indicators. Ongoing assessment and improvement in operational processes and clinical outcomes is an inherent responsibility of this position. The Patient Flow Manager is to foster and maintain close professional relationships with relevant executive teams, clinical managers, peers, and district managers to achieve organisational goals.

Where You'll Be Working 

Campbelltown Hospital, located in the heart of the Macarthur region, is a leading tertiary hospital within the South Western Sydney Local Health District. This progressive hospital is dedicated to providing exceptional patient care to the local community and beyond.

With state-of-the-art facilities and a dynamic, diverse team, Campbelltown Hospital offers a wide range of services, including cardiology, maternity, palliative care, respiratory medicine, emergency medicine, and aged-care services. The hospital also features specialised Mental Health and Cancer facilities, ensuring comprehensive care and support for patients.

The ongoing multi-million dollar redevelopment will further enhance the hospital's capabilities, introducing advanced equipment and amenities. The management team is committed to fostering a sociable, friendly, and vibrant environment where patient experience is paramount. They are approachable, innovative, and responsive to staff feedback, ensuring a supportive workplace culture.

Joining Campbelltown Hospital means becoming part of a community-focused team dedicated to excellence in healthcare. The hospital's emphasis on training and upskilling encourages staff to pursue learning and development opportunities, making it an exciting place to grow your career while making a meaningful impact on the community.

How to Apply

To be considered for this position, please ensure you address the below questions as thoroughly as possible. View our application guide for information on how to respond to criteria and improve your application.

1. Current Authority to Practice as a Registered Nurse with the Australian Health Practitioners Regulation Agency (AHPRA).
2. Relevant tertiary qualifications or equivalent work experience or a combination of study and experience deemed appropriate by SWSLHD.
3. Provide leadership as a resource person and role model in the clinical setting and in professional relationships, and work with operational, corporate and clinical leaders to establish, progress and evaluate systems pertaining to performance, access, and flow. Support facility-based teams to ensure consistency of processes, performance indicators, performance management, and reporting.
4. Effectively communicate in a person-centred manner and establish and promote collaborative relationships with facility-based teams, District and Hospital Executives and Departmental Managers to ensure relevant performance indicators including the Emergency Treatment Performance (ETP), Transfer of Care (TOC) and Triage category KPI's are understood, monitored and improved (where required).
5. Applicants must possess an Australian C-Class driver's license (including P1 or P2). Those who hold a C class license (P1 or P2 included) from a state other than NSW must obtain a NSW C class (P1 or P2 included) license within three months of appointment. Learner's licenses are not permitted.

Need more information? 

  1) Click here for the Position Description 

  2) Find out more about applying for this position

Additional Information

Salary Packaging 

South Western Sydney Local Health District employees are able to enjoy the benefits of salary packing. Visit Smart Salary for more details.

Health & Fitness

South Western Sydney Local Health District employees  receive discounted Gym Membership/Corporate Wellbeing Programs, including Fitness Passport.

Transforming Your Experience 

Transforming Your Experience (TYE) is SWSLHDs key strategy to always positively transform your, our patients, our consumers, our staffs and our communities experiences across our organisation and services. Our vision is that our care is always safe, high quality and personalised and all our staff are supported and empowered to achieve their full potential. SWSLHD upholds the CORE Values – Collaboration, Openness, Respect and Empowerment.

To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.

At South Western Sydney Local Health District we are proud to be an equal opportunity employer, where we don't just accept differences but we honour and support it. Committed to providing a working environment that thrives and values diversity, we encourage people of Aboriginal and/or Torres Strait Islander background, people with a disability and people from the LGBTQI+ community to apply.

SWSLHD is committed to driving a child safe culture that upholds children and young people's rights. We strive to ensure children and young people feel safe, supported and included in their care. Existing staff of SWSLHD and those seeking employment are required to take the safety, welfare and wellbeing of children and young people seriously while taking action to keep them safe from harm and abuse.

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