Membership Customer Service Officer

About the role
SACA is looking for experienced Casual Membership Customer Services Officers to join our Membership team. The Casual Membership Customer Services Officer will play a crucial role in delivering outstanding service to SACA and Adelaide Strikers Members, ensuring all enquiries are handled professionally and in a way that upholds the high standards of our premium membership offerings.

Key responsibilities:
Deliver world class customer service to SACA and Adelaide Strikers Members.
Respond to all member enquiries in a manner that positively represents our premium membership offerings.
Process SACA and Adelaide Strikers Membership renewals and event registrations, maintain and update records in the Membership database to ensure accuracy and completeness of information, process payments, and undertake any other administrative tasks in a timely manner with a high level of accuracy and service.
Communicate with Members via phone, email and face to face for the purpose of, sales calls, follow up calls, general queries, and any other reasonable requirement.
Answer all inbound phone calls within a timely manner and provide exceptional customer service
Assist the Membership team with the execution of both the SACA and Adelaide Strikers membership product/s with a high standard of presentation.
Assist with the coordination of member experiences and events, as required.
Provide customer service on match days, assisting members with enquiries, merchandise sales, ticketing and access to ensure a positive experience.
Assist with match day bump-in and bump-out, including signage, equipment and customer service areas to ensure smooth event operations.
You will hold a valid Working with Children Check or have the ability to obtain one.

Would also be great if you have…
Availability for all major events during the cricket season
Knowledge of or passion for elite sporting organisations
Excellent customer service and interpersonal skills, including oral and written communication
An ability to problem solve using effective oral communication
An ability to communicate effectively and sensitively with a wide range of people, including the capacity to navigate difficult conversations with professionalism and empathy.
Good organisational and time management skills
A dedicated and flexible approach
The ability to work in a fast-paced environment, under direction and with limited supervision
Working with a wide range of people of varying ages
A positive attitude and passion for providing outstanding customer service
Have a valid Working with Children Check or the ability to obtain one

About SACA
The SACA is one of the nation's premier sporting bodies, with a vision for cricket to be Australia's favorite sport - a sport for all Australian's. Operating within the sports and entertainment industry, SACA offers an exciting and dynamic working environment, and is responsible for overseeing and developing cricket on a State level.

The SACA is responsible for coordinating international and domestic cricket matches, Premier cricket matches and community carnivals, coaching and development and pathway programs for girls and boys, coaching, umpiring, volunteer development and ground management. It also administers high performance cricket in South Australia, including the SA Men's and Women's Teams and Adelaide Strikers women's and men's teams.

Want to join our team?
If you are ready to join SACA in our vision to inspire and unite the South Australian community through cricket and are aligned with our values of accountability, team first and world class, we want to hear from you

Applications close - 6 June 2025

At SACA we are committed to the ongoing journey of nurturing a diverse and inclusive workforce, and offer equal opportunities to all. We are proud to respect, embrace and celebrate diversity and strongly encourage applications from people of all ages, ethnicities, abilities, sexual orientations, gender identities and Aboriginal and Torres Strait Islander peoples. We are committed to providing a safe environment for children across Australian Cricket, and we also offer a flexible work environment for employees. We measure ourselves on our behaviours - our people value accountability, a team first approach and being world class.