Contract Administrator- Menzies Cleaning and Facility Services

Cleaning and Facility Services

Malvern, VIC

ABOUT THE ROLE

You will need to already be based in the Southern Region - VIC, have past success in management, and a proven ability to deliver results against these key results areas.

As a leading service provider for Commercial and Industrial Cleaning Services, Menzies is now looking to expand our team with a passionate, qualified, and enthusiastic Full Time Contract Administrator for our educational contracts within the Southern Melbourne Region.

Travelling from site to site will be required.

The successful candidate will be.

• Energetic
• Confident and accomplished Contract Administrator with a proven track record in managing people.
• You will have the ability to lead and develop a team, develop and enhance operational disciplines, think tactically and strategically and manage multiple stakeholders.
• Ideally, you are currently living in or around the Southern Melbourne Region.
• Be willing to undergo a National Police check as well as possess a Working with Children Check.

Position Overview:

Contract Administrator- Full Time

Menzies Facility Services

Salary $80000-$85000 per annum plus superannuation.

Menzies Facility Services is looking for a qualified and experienced Contract Administrator to join our business on a full-time basis. Salary on offer is $80000-$85000 plus super, depending on experience.

The Contract Administrator is responsible for the administration, compliance, and quality control of cleaning contracts, ensuring services meet all contractual obligations, client expectations, and statutory requirements.

This includes overseeing operational performance, contract compliance, staff supervision, budgetary management, and client satisfaction across multiple sites.

Key Responsibilities:

• Administer and monitor cleaning service contracts to ensure full compliance with contract terms and company policies.
• Conduct regular quality assurance audits and develop corrective action plans for non-conformities.
• Manage staff rosters, site attendance, and ensure accurate time reporting and task allocation.
• Oversee end-of-term cleaning schedules and ensure all work is completed to required standards.
• Maintain and update Cleaning Services Plans (CSPs) for all client sites.
• Ensure all site risk registers, training records, and statutory compliance documents are current and available.
• Coordinate induction and ongoing training of cleaning staff.
• Handle and resolve client complaints and issues effectively and in a timely manner.
• Liaise with the Operations Manager on contract performance, reporting requirements, and improvement strategies.
• Monitor and manage site expenses, consumables, and labour within allocated budgets.
• Maintain accurate client files and ensure all documentation complies with internal records control procedures.
• Support client engagement activities and manage customer satisfaction metrics and reporting.

Qualifications & Experience:

• Diploma (relevant to business administration, management, or related field).
• Minimum 2 years of professional experience in contract management, operations, or service delivery supervision.
• Strong knowledge of workplace compliance, audit processes, and staff supervision.
• Industry experience in facility services or commercial cleaning highly regarded

In return, the successful candidate will be offered a busy and exciting role offering:

• Employment with an established national organisation
• Professional growth opportunities
• Industry related qualifications
• Office close to the CBD
• Flexible working hours
• Fully-maintained company vehicle
• Onsite parking

ABOUT US

Menzies employs over 2,800 employees with operations across all major Australian cities and regional centers. Menzies is one of the largest privately owned providers of cleaning and related property services in Australia operating since 1969.

Our Vision:

Maintain, develop, and grow long term sustainable partnerships with our employees and clients by ensuring transparency, quality, safety, environmental awareness in our service delivery across Australia. Together with our 56+ years' experience within the cleaning industry, our growth and business strategy will be one driven from contemporary methodologies through technology advancement and our continual commitment to the environment through our ESG targets and objectives.

Our Values:

• Safety in everything we do
• Team collaboration and respect
• Environment & Sustainability
• Exceptional customer service
• People, Passion & Pride

Our status as an Equal Opportunity Employer is reflected in the diversity of team members. Staff performance is regularly assessed to confirm that work is up to our professional standard.

Aboriginal and/or Torres Strait Islanders are encouraged to apply.

We acknowledge that diversity in Menzies workforce increases the effectiveness of teams and our capacity for innovation. We welcome applications from Indigenous people, workers of all ages,

people with disabilities, people who identify as LGBTIQ+ and those from culturally and linguistically diverse backgrounds.