Customer Engagement Advisor

Why choose us?

• Great organisational culture and supportive team environment
• Comlink Australia recognises, values and invests in you
• Work flexibly (we do our best to accommodate your individual needs and recognise that good work can be done in many ways)
• Salary packaging opportunities
• Paid Birthday Leave - enjoy a paid day off on your birthday
• Discounted gym membership
• Super Match benefit
• Employee Assistance Program to help support you through life's challenges
• Paid training and continuous learning and development opportunities
• We have created a culture of collaboration, where our table is round

About the Role:

Are you passionate about helping others while using your natural sales flair to make a meaningful impact? At Comlink Australia, we're looking for a people-person who can confidently guide new clients through our aged care services — turning first contact into lasting relationships.

What does this look like on a day-to-day basis?

• Serve as the first point of contact for new business enquiries — creating strong first impressions, building trust, and showcasing the value of our services with warmth and professionalism.
• Engage with prospective clients to understand their needs, explain service options clearly, and help them make informed decisions — acting as both a trusted advisor and persuasive advocate.
• Collaborate with internal teams to create a smooth onboarding journey that not only informs but encourages commitment to our services.
• Navigate multiple systems efficiently to keep the sales funnel moving and ensure timely, accurate communication across all touchpoints.
• Provide guidance and information to individuals exploring aged care — positioning Comlink Australia as their first and best choice.

What skills and experience do I need to be a Customer Engagement Advisor?

• Someone who thrives on connecting with people, building trust quickly, and turning enquiries into loyal clients. You know that great sales come from understanding needs and delivering real value.
• Communicating with confidence, clarity, and compassion, being able to guide conversations with warmth while moving toward meaningful outcomes for both the client and the business.
• A background in customer service, client engagement, or consultative sales — ideally in aged care or healthcare.

Other things you might like to know:

• Permanent full-time position (76 hours per fortnight)
• Paid compliance checks including NDIS Worker Screening

How to apply

Be creative Be fun Be real Use your cover letter to share with us who you REALLY are We care more about who you are as opposed to whatyou are on paper.

What's your superpower and what value will you bring to our team? You already know the answer, so tell us.

Join a team that's rewriting the rules of community aged care with empathy, boldness, and a sprinkle of magic.

Application deadline: 19th September 2025

Who is Comlink Australia?

Comlink Australia has cultivated a culture where people feel included, supported and respected. When you are surrounded by like-minded people with a shared vision; that makes for a pretty awesome place to work.

We are on a mission to become Australia's most trusted home and community care provider. We empower our people to enrich the lives of our clients every day and support them to live and age well in their homes... and that's a great place to be.

We choose to look beyond how things are, to how much better they can be. And we are inviting you to become part of our community.

We would love to introduce you to our values…

Our values are unique, like us. They were developed by our people and speak to who we are as an organisation. They help to define our culture and are the guardrails by which we think, act and make decisions. These are our values:

• Our table is round - we are one team, where every voice matters
• See the human - we leave our egos at the door and see people as people first
• The right way, and again – we are committed to continuously improving to achieve the best possible outcome
• Brilliantly bold – we own our decisions and learn from our mistakes
• Make a little magic– our clients are at the heart of all that we do

Do you want to work for a company that lives and breathes these values?

Celebrating diversity

We foster an inclusive equal employment opportunity culture, celebrating diversity in all its hues. We invite individuals from diverse backgrounds, the LGBTI community, those with disabilities, and all walks of life to apply. We believe in a tapestry of ethnicities, nurturing mutual respect and understanding.