Customer Relations Advisor

2 weeks ago

Sunshine Coast, Australia Unitywater Full time

**About us**:
At Unitywater, we operate in a diverse and inclusive environment where no two days are the same. We provide essential water supply and reliable utilities services to the Moreton Bay, Sunshine Coast and Noosa regions that account for 16% of Queensland’s population. Our customers are at the heart of everything we do, and we are proud to service our communities with smart and environmentally sustainable practices.

**About the role**:
As the Customer Relations Advisor, you will build and maintain our customer relationships and create value to customers and Unitywater through offering resolutions, account advice, solutions and trusted advice. Forming close relationships with your portfolio of customers, you will provide strategic advice and support across our products and services. Initially, a key focus of this role will be engaging with Bodies Corporate to ensure their unit complex sub meters are compliant and customers are billed accurately. Additional accountabilities will include:

- Partner with customers to ensure an understanding of the strategic direction of the customer’s business to deliver mutually beneficial outcomes.
- Be a trusted advisor to customers and to other Unitywater teams in initiatives and projects.
- Manage complex customer matters within specified timeframes and to the highest level of service.
- Present quantified risks, issues and mitigation actions, with portfolio-base risk management approaches.

**About you**:
To contribute to Unitywater’s values of **Reliability**, **Safety**, **Honesty** **& Integrity**, **Efficiency**, **One Team**, **Innovation**, you will demonstrate the following skills and qualities for the role:

- Demonstrated high level of strategic relationship management experience in a commercial environment.
- High level verbal and written communication skills and the ability to comprehend, research, analyse and resolve complex customer issues.
- High level interpersonal skills and ability to work as a team player to solve problems quickly and effectively and support an overall improvement in the culture of the team.
- Demonstrated negotiation skills and the ability to manage challenging and highly sensitive customer matters.
- Proven time management skills and the ability to prioritise, work autonomously or collaboratively, and manage multiple competing issues to deliver on a broad range of activities to tight deadlines.
- Strong technical skills and previous utilities experience required, with metering experience being highly regarded.
- Current C Class Driver’s Licence.

**Working at Unitywater**:
Unitywater is one of the largest employers in the region, offering continuous investment in training, diverse career paths, health and wellness benefits, flexible work arrangements and a rewarding environment. We are committed to providing a diverse and inclusive work environment that supports individuals to reach their full potential.

**Proudly Unitywater**:
Applications close: COB Tuesday 9 August.

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