Mining Support Manager

At WesTrac, we're made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you've always wanted. More development opportunities, with WesTrac's own in house RTO , access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we're Made for More.

Mining Support Manager – Gunnedah Region
Drive Strategic Growth & Lead High-Impact Teams in Resource Industries

WesTrac is seeking a dynamic and results-driven Mining Support Manager to join our Resource Industries team, based in Gunnedah. This is a key leadership role responsible for strengthening customer partnerships, driving aftermarket growth, and ensuring optimal performance across our Caterpillar equipment fleet.

As a strategic leader, you will oversee a high-performing team of technical and account management professionals, delivering innovative fleet solutions that reduce total cost of ownership (TCO) and enhance operational efficiency. Your ability to influence, lead, and collaborate will be instrumental in shaping the success of our mining clients and contributing to WesTrac's continued growth in the region.

Key Responsibilities

• Identify and influence aftermarket and technology sales opportunities.
• Develop and execute aftermarket sales strategies tailored to each site.
• Handle KPI reporting, issue resolution, and account disputes for assigned customers.
• Proactively manage and continuously improve fleet performance to optimise TCO.
• Review and provide feedback on customer proposal preparations.
• Negotiate aftermarket supply and service contracts at the site level.
• Build and maintain a high-performing team, fostering a culture of safety and alignment with our company values.
• Develop the customer site sales budget and manage the two to three-year parts, service, and solutions forecast.
• Cultivate effective relationships and influence with senior site management.

Skills & Experience

• Tertiary qualifications in Business/Commerce/Engineering or similar is highly regarded. 
• Experience successfully leading a sales team, ability to drive performance and accountability.
• Understanding of Heavy Mining Equipment 'Total Cost of Ownership' modelling coupled with Commercial experience in the mining industry.
• Proven communication, relationship development & negotiation skills, with the ability to influence key stakeholders.
• Effective account management.
• Excellent organisation skills, with the ability to manage fluctuating workloads and conflicting priorities to achieve tight deadlines.
• High level of initiative and problem-solving skills with the ability to follow through with required actions
• Excellent customer service skills.

Why WesTrac

As one of the World's leading Caterpillar dealers, WesTrac services a broad range of customers across NSW, ACT & WA. Our ongoing success is attributed to the individuals that make up our teams, which is why we offer a competitive benefits package and pride ourselves on our Safe, Engaged and Customer Focused Culture. As a WesTrac team member you will receive:

• Competitive package + commission 
• Flexi Time opt-in – accrue additional days off
• Refer a Friend Program – work alongside your mates and receive up to $3,000
• Salary Packaging & Novated Leases
• Discounted CAT Hand Tools
• Fitness Passport for the whole family
• Employee Wellness Program
• Discounted private health insurance
• Income protection with 24/7 coverage
• 12 weeks paid parental leave (primary carer)
• Opportunities for progression with pathways sales, technical and leadership roles
• Dealership network with opportunities for short term or permanent transfers
• On-boarding and welcome day at our head office in Newcastle

Apply Now

 If you believe you have the skills and experience to succeed in this role, please submit your cover letter and resume for consideration via the link. For further information regarding this role, please contact our Recruitment Team on and quote job number # 4760.

Successful applicants will be required to complete a satisfactory National Criminal History Check and Medical as part of the recruitment process.