Senior Salesforce Support Engineer

1 week ago

Melbourne, Victoria, Australia Paxus Full time $90,000 - $120,000 per year

Senior Salesforce Support Engineer

  • Location:
    ACT & VIC
  • Contract Type: 12 month contracts + 12 months
  • Clearance:
    Australian Citizenship Required

Our Federal Government client is seeking a Senior Salesforce Support Engineer to join a dynamic and fast-paced government technology environment. As part of a large digital transformation program, this role is critical in supporting and enhancing cloud-based services, ensuring efficient and accessible solutions are delivered to end users across the country.

To be successful in this role you must:

  • Maintain and configure
    Service Cloud, Health Cloud, and Digital Experience
    applications.
  • Investigate and troubleshoot
    OmniStudio
    components (FlexCards, Omniscripts, Data Raptors, Integration Procedures).
  • Build end-to-end automated processes using Salesforce declarative tools.
  • Administer system configurations, user management, and data integrity within the Salesforce platform.
  • Monitor and deploy changes using an established
    DevOps framework
    and version control systems.
  • Troubleshoot integration issues across platforms including
    MuleSoft
    .
  • Perform log analysis and support the development of event monitoring and alerting.
  • Document system configurations, processes, and provide technical training and knowledge transfer.
  • Collaborate across business, architecture, and data teams in an
    Agile environment
    .
  • Stay current with Salesforce releases and assess the impact of new features.

To be considered for this role you must have:

  • Minimum 5 years' experience
    working within the Salesforce ecosystem.
  • Proven experience with
    Salesforce Industries and OmniStudio
    components.
  • Strong understanding and hands-on exposure to
    Object-Oriented Programming and Apex
    (Triggers, Controllers, Classes) for debugging and minor enhancements.
  • Proficient in
    version control
    , branching, and metadata deployment practices.
  • Salesforce Certifications
    : Salesforce Admin (ADM201 or ADM211) and Platform App Builder.
  • Prior experience supporting
    Experience Cloud
    .
  • Familiarity with
    HTML, CSS, JavaScript
    is an added advantage.
  • Salesforce Platform Developer I
    or
    Vlocity Certification
    will be highly regarded.
  • A strong interest or experience in
    accessible design and development
    .

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Irina Alrogi on or email: and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.

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