Salesforce Senior Support Engineer

2 days ago

Melbourne, Victoria, Australia Peoplebank Full time
Overview

Salesforce Senior Support Engineer role at Peoplebank. 12 month contract with strong chance of extension; government agency involvement with offices in Richmond and Geelong (3 days a week in office).

Responsibilities
  • Maintain and configure Service Cloud, Health Cloud, and Digital Experience environments.
  • Troubleshoot OmniStudio components - FlexCards, OmniScripts, Data Raptors, Integration Procedures.
  • Perform advanced system administration - user management, monitoring, configuration, and data integrity.
  • Deploy changes using DevOps frameworks, version control, and branching strategies.
  • Investigate complex issues through log analysis and root-cause diagnostics.
  • Work with business, architecture, and data teams to resolve problems in an Agile delivery environment.
  • Troubleshoot API and integration.
  • Maintain event monitoring and alerting for proactive issue detection.
  • Evaluate Salesforce releases to assess platform impact and advise stakeholders.
  • Develop documentation and provide knowledge transfer and training within the team.
Essential Criteria
  • Australian citizenship is mandatory for this position.
  • 5+ years' Salesforce ecosystem experience in a support or engineering capacity.
  • Salesforce Industries / OmniStudio exposure (FlexCards, OmniScripts, Data Raptors).
  • Apex debugging capability (Triggers, Controllers, Classes) for minor fixes.
  • Hands-on deployment experience with version control and metadata branching.
  • Salesforce Admin certification (ADM201 or ADM211) and Platform App Builder certification.
Desirable Criteria
  • Experience with Experience Cloud.
  • Exposure to HTML, CSS, JavaScript.
  • Platform Developer I or Vlocity certification.
  • Understanding of accessible design and development principles.

for more information on this role call Clancy Morris-Dalton

Seniority level
  • Not Applicable
Employment type
  • Contract
Job function
  • Information Technology
  • Industries: Technology, Information and Media

Note: Referrals may increase your chances of interviewing at Peoplebank.


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