Cloud Solution Architect, AI Business Solutions

We are looking for an experienced Cloud Solution Architect (CSA), specializing in Business Applications; Lowcode; Power Plafrom; and with a passion for Agentic AI, preferably with experience of Copilot Studio or Agent building; who is passionate about driving our customers' business applications, enabling low code agility and transforming those customers with AI.

This is a customer-facing role, owning the business applications-focused technical & business relationships and the technical, functional and/or governance strategies between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation and operational health engagements.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products.

Join CE&S and help us accelerate AI transformation for our customers and the world.

Customer Centricity

• Be the Voice Of the customer: Proactively acts as the voice of the customer/partner, sharing ideas, feedback, insights, success stories and strategic/technical input with Engineering teams, Product Offerings teams and/or internal communities
• Be the Trusted Advisor: Identifies customer/partner problems and translates them into business applications or business process-oriented solutions aligned with Microsoft product strategy, explaining their alignment with customer outcomes and ROI goals, relative to competitive offerings. Helps customers use these solutions. Builds relationships with technical decision makers and contributes to helping build the bridge between TDMs and business decision makers (BDMs). Interacts as required with customers/partners' C-suite to bridge understanding of security, compliance, operational and risk requirements across teams, involving experts as needed.
• Deliver Customer Satisfaction: Drives self and guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience.

Delivers Business Impact

• Drive Consumption/Usage through Unified Support Plans: Delivers solutions using company methodologies and proven practices/patterns to support customer readiness and goals. Proactively applies change management to drive adoption, customer satisfaction and consumption/usage. Designs well architected solutions to boost retention & growth.
• Resolve blockers with urgency: Proactively identifies, escalates and mitigates blockers to accelerate solution deployment and usage. Applies knowledge/skills to meet requirements and resolve constraints.
• Identify opportunities: Proactively identifies new opportunities for Consumption, Usage & Unified expansion (especially Enhanced Solutions) at scale by communicating a clear understanding of the Microsoft value proposition for supported platforms to empower cloud success, foster and strengthen security and resiliency, and drive AI innovation. Proactively captures opportunities in appropriate systems, processes, and tools, working collaboratively across the organization to execute on opportunities aligned with Microsoft's Customer Engagement Model.
• Execute with Operational Excellence & Agility: Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record.

Technical Leadership

• Focus on Continuous Upskilling & Improvement: Role models technical readiness aligned to solution area priorities and to Customer Success Unit (CSU)/corporate initiatives. and influences team to drive their own technical readiness. Contributes to the development and modification of the company stock of structured frameworks and methodologies.
• Engage in Communities: Demonstrates strong industry knowledge and increases recognition for Microsoft AI Business Process solutions by contributing to and sometimes leading presentations and engagements with external and internal audiences (e.g., Tech Connect, Build, Ignite). Contributes to intellectual property (IP) and identifies patterns where no IP exists to help build scalable and repeatable models.

Required Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts or related field
• AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
• OR equivalent experience

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.