Court Hearings Operations Coordinator

About Us
Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the 'Courts Group'.

Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

The Supreme Court of Victoria
The Supreme Court of Victoria is the highest court in Victoria and comprises the Court of Appeal and the Trial Division. The Court deals with major criminal and civil matters, plus appeals against decisions of lower courts.

The Supreme Court of Victoria recognises that its people are integral to its ability to meet and exceed community expectations and to achieve its goal of being an outstanding superior court. We continually strive to create a high-performance workplace that is characterized by creativity, innovation, flexibility, and quality delivery.

About The Role
Offered on a fixed term full-time basis, the Court Hearings Operations Coordinator is a leadership role within the Digital Litigation Team. The position ensures that hearings run smoothly and consistently across digital, hybrid and in-person formats. This includes coordinating operational staff, supporting judicial officers and associates, and overseeing the systems and processes that enable hearings to be conducted efficiently. The role plays a key part in planning, logistics and daily operational management, with a particular focus on Criminal Division hearings and the practical delivery of eCourt and virtual proceedings.

Key Accountabilities Include

• Leading, supporting and allocating Digital Operations Officers to ensure effective delivery of hearing support and daily operations
• Providing guidance and technical support to judicial officers, associates, lawyers and external users across Webex, Zoom and related hearing technologies
• Coordinating digital and in-person hearing arrangements, including Criminal Division matters, jury trials and audio-visual links with custodial settings
• Acting as the escalation point for operational and technical issues during hearings, ensuring consistent and timely resolution
• Developing and maintaining training resources, procedures and user guides to support consistent practice across the Court
• Monitoring system performance, maintain accurate records, and provide input to continuous improvement initiatives

About You
To be successful, you will bring:

• Demonstrated experience in courtroom operations, criminal procedure, or legal support roles
• Strong capability in coordinating teams and managing daily workflow in a high-demand environment
• Confidence supporting digital hearing technologies and providing guidance to users under time pressure
• Clear, professional and respectful communication skills when working with judicial officers, registry staff and court users
• Problem-solving ability and sound judgement when addressing operational and technical issues

Qualifications And Experience Required

• Experience with litigation procedure and courtroom operations is essential
• Experience in training, system support, or user guidance is an advantage
• Tertiary studies in law, criminal justice, government or related fields are desirable but not essential

How To Apply
Click the 'Apply Now' button, ensuring you include the following in your application:

• resume
• a short cover letter

Other Information
CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.

As part of our commitment to a safe and respectful workplace, CSV conduct pre-employment checks, including reference checks, police checks and misconduct screening. These checks are handled confidentially, with care and are a standard part of our hiring process to ensure the right fit for both candidates and Court Services Victoria.