Solution Architect

8 hours ago

Melbourne, Victoria, Australia M&T Resources Full time $80,000 - $120,000 per year

Location: Melbourne

Duration: Initial 5-month contract with possible extension

About the role:

Our client is looking for a Solution Architect with experience with architecture and design of contact center solutions within a large corporate environment.

In this role you will develop, maintain, communicate and guide the solution architecture for a specific business problem or environment.

Key skills and experience:

  • 5+ years demonstrated experience in designing and delivering enterprise-scale solutions, preferably within the financial sector.
  • Strong background in designing and architecting contact centre solutions for large corporate environments.
  • Hands-on experience across technologies such as Verint i360, Cisco UCCE, Nice CXOne, Nexidia Analytics, and IVR design/integration.
  • Experienced in integrating contact centre platforms with CRM systems including Verint Customer Engagement Manager and Salesforce.
  • Involved in complex contact centre migration projects, with exposure to cloud migration initiatives involving platforms such as Genesys, Nice, or AWS (preferred but not essential).
  • Capable of defining and promoting best practices for contact centre operations, including call flow design and skills-based routing strategies.

Next Steps:

Does this sound like you? If you have the skills and drive we're looking for please click 'Apply Now', or please send your updated CV to Alternatively please call for a confidential discussion about the role.

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