Customer Service Officer – Aftersales spare parts

11 hours ago

Somerton Victoria Australia Regent RV Pty Full time $60,000 - $80,000 per year


• Showcase your customer relationship skills


• SAP experience required, ordering parts & working with internal stakeholders


• Positive, approachable, and always ready to support the team

The Company

At Snowy River Caravans, we pride ourselves on delivering an unforgettable experience to our customers through the prestigious products and exceptional quality we offer. Being part of a global company, we are experiencing a substantial level of rapid growth as we embark on this journey to become a top leader in the industry. From humble beginnings, we have built a strong and passionate team that supports us in planning for future development. We produce multiple brands including Snowy River and NewGen caravans.

The opportunity

We are looking for an enthusiastic, dynamic and motivated Customer Service Officer to communicate with customers, dealers and service agents to confirm part requirements and delivery timelines.

Key Accountabilities

  • Coordinate and process spare parts orders related to approved warranty claims
  • Communicate with customers, dealers, and service agents to confirm part requirements and delivery timelines
  • Ensure all warranty-related parts are issued accurately and in compliance with warranty policies
  • Maintain up-to-date records of all parts transactions in warranty management and inventory systems
  • Collaborate with the warranty and service teams to ensure smooth and timely resolution of claims
  • Interact with the purchasing team to source replacement parts and follow up on backorders or lead times
  • Provide basic technical advice and product knowledge support regarding part compatibility and usage
  • Track and manage warranty part returns and ensure correct processing of defective components
  • Assist in identifying recurring part issues to support product quality improvements
  • Support inventory accuracy through assisting with regular stock checks and system updates
  • Support the preparation of warranty and parts usage reports for internal review

What we are looking for

  • Previous experience in parts coordination, sales, or warranty administration
  • Solid understanding of inventory and order management processes
  • SAP Sales Order and or materials management experience
  • Strong communication and customer service skills
  • High attention to detail and accuracy in processing orders and maintaining records
  • Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and inventory/WMS systems
  • Ability to manage multiple tasks and priorities in a fast-paced environment
  • Problem-solving skills and ability to work collaboratively with cross-functional teams

What we offer

  • Market Competitive salary
  • Diverse and friendly working environment
  • Rewarding your efforts through a performance bonus program
  • Scheduled RDO program
  • Employee assistance program

Does this sound like you? To register your interest, click APPLY now An immediate start is on offer for the successful candidate.

Snowy River Caravans is an Equal Opportunity Employer and welcomes applications from a diverse range of backgrounds to apply for our positions. We are committed to creating an inclusive work environment for all employees.

No agencies please, we have got this one

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