Business Application Administrator

2 days ago

Sydney, New South Wales, Australia EVT Limited Full time $60,000 - $120,000 per year

About EVT:

As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.

About the role:

The Coupa Application Administrator is responsible for providing technical and functional support for the Coupa Procurement Platform and its related integrations. This role ensures the effective operation, maintenance, and continuous improvement of the Coupa system to support business procurement and invoicing.

Key Accountabilities:

System Support & Maintenance

  • Provide day-to-day technical and functional support for Coupa users across purchasing & invoicing.
  • Troubleshoot and resolve user issues, system errors, and data inconsistencies in a timely manner.
  • Manage user access, permissions, and role configurations in accordance with company policy.
  • Monitor system performance, integrations, and scheduled jobs to ensure stable operations.

End User Assistance & Training

  • Act as the first point of contact for Coupa-related support requests.
  • Assist end users with navigation, transaction processing, and error resolution.
  • Develop and maintain user guides, knowledge base articles, and FAQs.
  • Deliver user training sessions and refresher workshops as required.

Configuration Management & Enhancements

  • Assist in configuring Coupa modules to meet business requirements (e.g., approval chains, forms, catalogues, supplier setup).
  • Support testing and validation of system changes, updates, and new features during releases.
  • Collaborate with system administrators and functional leads to identify opportunities for system optimisation and automation.

Governance & Continuous Improvement

  • Ensure system processes align with company procurement and financial policies.
  • Participate in change management and testing cycles during system upgrades or enhancements.
  • Monitor new Coupa releases and recommend relevant features or improvements.
  • Maintain accurate documentation of system configurations, workflows, and processes.

Join EVT and become an experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.

Benefits & Perks

  • Incredible team member discounts from your first day on-the-job.
  • 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
  • Awesome winter and summer savings and discounts at Thredbo.
  • Rapid career growth opportunities through our EVT network.
  • Local community involvement, volunteering and charitable giving.
  • Australia and NZ's largest and most diverse experiences company

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