Front Office Attendant

1 week ago

Umina Beach, New South Wales, Australia The NRMA Full time $45,000 - $60,000 per year

Company Description

With properties in some of Australia's most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences.

Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

Job Description

  • Ready to swap your daily grind for a sea breeze and a smile? Join the team at Ocean Beach Resort, where every day feels like a holiday

What You'll Do

As the friendly face of our resort, you'll be the first to welcome guests to their beachside escape and the last to wish them a fond farewell. Your infectious energy and can-do attitude will make every guest feel right at home from the moment they arrive. Here's a taste of what you'll get up to:

  • Be the Ultimate Host: Greet guests with a warm smile and a bubbly personality, making check-ins and check-outs a breeze.
  • Create Memorable Moments: Go above and beyond to wow our guests, using your initiative and creativity to ensure their stay is unforgettable.
  • Master the Phones: Answer incoming calls like a pro, sharing your knowledge of our accommodation options and resort services.
  • Be a Local Expert: Delight guests with insider tips and info about all the fun and relaxation our resort (and Umina Beach) has to offer.

What You'll Bring

  • A passion for delivering outstanding customer service—you love making people's day
  • A well-presented, friendly, and approachable manner (your smile is your superpower).
  • Drive and enthusiasm to be the best version of yourself, every shift.
  • A team player spirit—supporting your colleagues and guests comes naturally.
  • Sharp problem-solving skills and the ability to juggle multiple tasks at once.
  • Previous experience in Reception, Front Office, Admin, Sales, or other customer-facing roles is a plus.
  • Experience with Park Management systems (Newbook and/or RMS) is a bonus, but not essential—we'll show you the ropes
  • Flexibility to work across a rotating 7-day roster, including public holidays and school holidays.

What's in it for you?

At the NRMA we aren't just about discounts (although you do get these too). We offer benefits to help make work and life just right for you

  • Progressive flexibility and well-being benefits to balance all of life's priorities
  • Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
  • Employee referral program where you may be eligible for a referral bonus of up to $2,000
  • Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong:

We're for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That's why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.

Are you nodding your head as you read this? Ready to roll up your sleeves and really make a difference? Apply now We cannot wait to hear from you

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.

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