Senior Delivery Manager

We've been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You'll not only get to see your work make a difference, you'll be part of a team working together to help Australians eat and live better every day.

As one of the biggest brands in Australia, we connect with millions of Australians  each week. Whether it's connecting our customers with relevant content through digital innovation, omni-channel storytelling or impactful advertising that reaches 98% of Australians, our Marketing team play an important role in driving our brand forward, helping Australians eat and live better every day.

About the role

We're seeking a Senior Delivery Manager to lead our customer lifecycle enablement team. 

This is a hands-on leadership role where you'll coach and develop a team of five, ensuring they are technically skilled and confident in leveraging our customer engagement platform.

As the central hub for targeted direct marketing journeys, you'll oversee work requests, manage resource allocation, and monitor traffic management processes to ensure smooth delivery. 

You'll partner with stakeholders across the business to design, build, and execute direct marketing journeys that drive customer engagement, retention, and loyalty across supermarkets, eCommerce, and Coles Financial Services.

Applications close Monday 5 January

Core responsibilities

•    Lead, coach, and develop a team of 5 to maximise technical capability and platform expertise.

•    Oversee and centralise campaign requests, resource allocation, and scheduling.

•    Drive the design, build, and execution of direct marketing journeys

•    Ensure successful delivery of customer lifecycle initiatives using data-driven strategies and marketing automation tools.

•    Partner with the Senior Customer Lifecycle Manager to champion transformation initiatives.

•    Act as the SEM for the Customer Engagement Platform, including upstream platforms requiring integration or enhancements.

•    Continuously improve processes and ways of working to meet delivery targets and stakeholder expectations.

•    Introduce automation solutions to unlock efficiencies and expand team capacity.

About you and your skills

• years experience in CRM, loyalty, Direct Marketing, digital marketing and data roles.

•    Extensive MarTech experience, specifically within Customer Engagement Platforms including Oracle Responsys, Braze, Salesforce Marketing Cloud or MoEngage.

•    Experience managing agency partners, vendors, developers and specialists.

•    Experience operating within a complex environment.

•    Strong leadership & people management experience.

•    Proven track record of MarTech implementation experience as a subject matter expert defining requirements and managing a migration plan.

•    Proven track record of improving processes and output quality.

#LI-MAR

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform 'mythanks'. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you'll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

We're continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We're happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the 'Our Recruitment Process' section of our careers site or email

Job ID: 174994

Employment Type: Full time