Support Worker

• Newly created full time role that supports delivery of our Bayside Family Violence Services
• Salary packaging, gifted leave at Christmas and Easter, paid parental leave
• Competitive above-award salary, SCHADS Level 3.4 - $ 83,543.30

About the role

In this newly created role, you will be at the heart of our Bayside Family Violence services, supporting the delivery of high-quality, client centred services to adult and child victim-survivors of family violence. As a Family Violence Support Worker you will play a critical role in smooth operations of our emergency accommodation in the City of Bayside. Day to day, you will welcome clients into a well maintained culturally safe environment providing access for women and children to specialist family violence services. Supporting practitioners, you'll work hands on with clients to build independence, access necessary supports, and ensuring smooth execution of activities. You will be highly compassionate in your approach, with a strong emphasis on organisation and streamling administrative processes.

Please note: at this time, this role is contracted until June 2026.

What you'll be doing

• Create a welcoming, tidy and safe environment for any clients, including children and young people visiting the facility
• Provide relief and promote safety by coordinating material aid that meets the clients' immediate needs
• Empower independence and confidence by supporting clients with everyday living skills and build self-esteem and resilience
• Assist practitioners by arranging necessary supports for residents including booking client appointments, arranging medical care, material aid and transport etc.
• Prepare the property for new arrivals, including making beds, coordinating maintenance, and organising donations and pantry items
• Develop our program by collecting and documenting client feedback
• Deliver compassionate support to women and children by managing essential administrative tasks that keep our services running smoothly

About you

• You bring a trauma-informed, client-centred approach to your work
• Possess a foundational understanding of family violence and the services Good Shepherd provides
• Be able to manage competing priorities in a busy team environment while maintaining attention to detail and accuracy
• Strong organisational and administrative skills, including proficiency in record-keeping, data entry, and document preparation
• You're adaptable, proactive, and thrive in a dynamic team environment
• Considered communication skills that are professional and sensitive when speaking with clients, internal teams and external stakeholders
• Ability to learn quickly and work with a range of databases, case management systems, and Microsoft Office applications
• A current full Australian Drivers Licence

Benefits

• Salary packaging  - which can add up to $15,900 in tax-free pay per year
• 4 days gifted leave at Christmas and Easter (pro rata)
• Up to 100 hours of paid study leave (where relevant to role)
• 12 weeks paid parental leave (primary career)
• Additional leave through purchase leave pathways
• Employee Assistance Program, a free and confidential counselling service
• Eligible for participation in the portable long service leave program

About Us

We aspire for all women, girls, and families to be safe, well, strong, and connected. We strive for equity, dignity and social justice for women, girls and families by collaborating globally and acting locally, supporting our communities in Australia and New Zealand to thrive.

We want women, girls and families to live full and dignified lives, have dignified income and enjoy financial wellbeing.  We aim to provide place-based, people-centred, holistic services while working at the system level to achieve bold and audacious reform. We offer microfinance programs and products, financial counselling and coaching, family and domestic violence support services, family and youth programs, playgroups, education programs and community houses. These services are complemented by research and strong advocacy to address the underlying structural causes of injustice, exclusion, and inequality.

Good Shepherd employees are committed to inclusive practice that responds to the specific needs, context, and circumstances of service participants. We embrace the diversity and intersectionality of individuals and recognise a person's right to a unique identity comprising culture, language, ability, community, gender, sex, sexual orientation and lived experience.

How to apply

To apply, please click 'Apply' and include a cover letter that outlines how your experience meets the selection criteria.

Applications are considered as they are received. APPLICATIONS CLOSE: 19th October 2025

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.