Retail Supervisor

Retail Supervisor

Urban Rampage

Northern Territory

Full time

$62,177-68,000 per year.

About us
Urban Rampage is a locally owned retail business that is driven to provide household goods and essentials throughout rural Western Australia, Queensland and Northern Territory. We are committed to improving the lives of our customers through providing everyday essentials and more whilst building lifetime relationships with those who encounter our service. We are always seeking new ways to innovate and welcome new ideas and avenues to better our value proposition

The role

As a Retail Supervisor with Coral Coast Distributors, you are an integral part of the team that makes up a locally owned business that is an industry leader in the area.

In this role, you will be responsible for the daily operations of the store, supervising the staff, providing a high level of customer service, processing retail sales, merchandising the store and managing inventory.

Key Responsibilities

• Provide sales and customer services as detailed in Operations Manual

• Ensure the stock in store is merchandised and displays are set up

• Ensure the store is neat and tidy and a safe environment

• Ensure stock levels and quality control standards are maintained in accordance with the Operations Manual, and standard operating procedures

• Receive stock

• Complete daily cash reconciliation and ensure banking preparations are accurate and completed in accordance with standard operating procedures

• Utilise cash register, EFTPOS machine in accordance with standard operating procedures

• Process and approve returns and refunds

• Conduct stock takes

• Daily banking and cash management for the store

• Answering phone and email enquiries and professional communication with clients over phone

• Utilise a wide range of software and technology including MS Word, MS Excel, MS Outlook, Tower POS

General

• Adhere to the company policies & procedure at all times

• Maintain confidentiality of client and company information

• Conduct our business in compliance with ethical practices

• Deliver a high level of customer service

• Maintain effective and open communication channels

• Facilitate and participate in team meetings

• Present in a professional manner with clean and tidy uniform

• Complete timesheets accurately and timely

Training

• Participate in training

• Provide on the job training & coaching for Retail Assistants

Teamwork

• You will display integrity and ethics consistent with your role within the business.

• Actively participate as a member of the team by undertaking all duties enthusiastically and cheerfully, maintaining a positive working relationship with management, staff and clients.

• Promotion of company culture and values.

Essential Criteria

• Experience in a retail management

• Experience in leading and managing others

• Excellent customer service skills

• Excellent interpersonal and communication (verbal and written) skills; including the ability to communicate effective with a broad section of the community

• Proven ability to record data, clearly, accurately and promptly, both manually and electronically

• Sound computer skills

• Demonstrated commitment to working respectfully with Indigenous and culturally and linguistically diverse clients, communities and staff.

• Working with Children Clearance

• National Police Criminal History Report (less than three months old) with acceptable outcome.

How to apply

If you believe you are a perfect match for the job, then we want you on our team
For a full description of the role, you can view our position description attached below and then hit apply now. Please ensure you attach a current resume and covering letter that addresses the essential criteria.

We look forward to hearing from you