Operational Architect

About the role

We're looking for a skilled Operational Architect to join our team and provide expert technical leadership across cloud and infrastructure environments. This role is focused on delivering high-quality architectural solutions that support both operational needs and strategic projects, ensuring technical integrity and alignment with customer objectives.

You'll be responsible for designing and reviewing technical solutions, supporting operational teams, and collaborating with stakeholders to deliver innovative ICT outcomes. Your expertise will span cloud, data centre, networks, and security, with a strong focus on problem-solving, technical leadership, and client engagement.

The day to day

• Develop and review customer technical designs, bills of materials, and proposals.
• Provide technical advice and maintain architectural integrity across ICT environments.
• Lead solution design for operational requirements and major project change requests.
• Collaborate with internal teams to coordinate inputs and ensure end-to-end solution delivery.
• Support operational teams with troubleshooting and problem resolution.
• Assess technical risks and contribute to solution costing and feasibility.
• Engage with clients and stakeholders to understand business needs and translate them into technical solutions.
• Ensure alignment with quality standards, design methodologies, and governance processes.

What makes you a great fit?

• Australian Citizen and eligible for Government Security Clearance.
• Strong technical knowledge across cloud, data networks, security, and infrastructure.
• Proven ability to design and deliver complex ICT solutions in managed environments.
• Skilled in coordinating diverse technical inputs and leading solution development.
• Comfortable working in outsourcing environments and with third-party integrations.
• Excellent communication, presentation, and stakeholder engagement skills.
• Strong analytical thinking and problem-solving capabilities.
• Ability to work independently and mentor others.
• High attention to detail and ownership of outcomes.
• Flexible, well-organised, and able to perform under pressure.
• Driven by continuous improvement and innovation.

Perks we love at Optus

• 3 days in the office, 2 days remote - with flexible hours to suit
• Discounts to Optus products and services
• Vibrant and collaborative office campus that includes cafes, convenient store, chill out zones, GP, post office, gym, and an on-site childcare centre.
• Inclusive gender neutral paid Parental Leave of up to 16 weeks
• Competitive leave including 2 additional 'Connected Leave' days
• All Optus employees have access to resources, webinars and support via the 'Parents at Work portal'
• Own your own growth by accessing an extensive online and facilitator led learning catalogue.
• Novated car leasing, and other financial benefits
• Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.

Keen to see what it's really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes

At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email or call We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit