Digital Product Manager

At HCF, we're reimagining our digital experience to deliver on our Uncommon Care promise to members, employees, and partners. Leveraging our world-class technology platforms, we're building a truly member-first digital offering that sets us apart.

As a Digital Product Manager (Service), you'll play a key role in bringing this vision to life. Reporting to the Digital Product Lead, you'll work within a dedicated squad to help deliver HCF's digital strategy. You'll collaborate with business and technology teams to shape and manage the product roadmap, driving continuous discovery and delivery to create seamless, impactful member experiences.

Join us in shaping the future of digital health.

Digital Product Manager

Max-term contract (18 months)

Key role responsibilities:

• End-to-end responsibility for your squad's definition, design, execution, and outcomes.

• Work and collaborate with cross-functional teams to define the digital service roadmap and experience to ensure business and member outcomes, and alignment to HCF's broader strategic objectives.

• Manage product development lifecycle from discovery, ideation and concepts to launch, managing continuous improvement and growth in-line with strategic objectives and priorities.

• Set and track key performance metrics, using analytics, research, and competitor analysis to inform decisions.

• Eliminate obstacles so teams can deliver value continuously.

• Develop deep customer and member insights to develop meaningful and market leading digital experiences

• Prioritise the product roadmap and backlog by balancing needs of our customers and members with business outcomes by clearly communicating rationale behind your decisions.

About you:

• 5-7 years digital product ownership experience in a regulated industry, transforming its business model with a focus on B2C marketplaces built upon web, mobile and AI driven applications, and continuous value delivery and innovation.

• Demonstratable customer commitment with ability to inspire and influence cross-functional teams to build meaningful products and continuously improve experiences for our members

• Strong and clear communicator with experience working with senior stakeholders and executives in a large corporate environment

• Experience working with 3rd party partners across product lifecycle

• Experience partnering with brand and marketing teams to deliver products and that are aligned with messaging, and go-to-market

• Ability to create deep customer and member insights and turn into actions that create new growth opportunities or solve problems.

Why join HCF?

• Work on digital products that make a difference in people's lives
• Be part of a supportive design team that values creativity, experimentation, and growth
• Hybrid working model for balance and flexibility
• Permanent role with opportunities for long-term career development
• 50% subsidy on HCF hospital and/or extras cover
• 18 weeks of parental leave for all new parents
• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
• Discounts on HCF's products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Culture

Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We want to provide you with the skills and tools you need to support your wellbeing journey, so that you can be at your best. We're all about creating a fantastic people experience, guided by our values, so that we can in turn better deliver for our members. We work with our people to create a work experience that is inclusive, supportive, safe and respectful so we can do the best for our members.

Come and join our HCF team

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we've been putting our members and their health first. As Australia's largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Culture & Benefits

Purpose-driven passion

We're united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance

We'll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

• 50% subsidy on HCF hospital and/or extras cover
• 18 weeks of parental leave for all new parents
• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
• Discounts on HCF's products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity

We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth

We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps

If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition –

to discuss.

We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.