Indigenous Claims Settlement Consultant

Be Part of a Community That Cares

We warmly invite Aboriginal and Torres Strait Islander peoples to join our IAG community. At IAG, we're committed to creating a culturally safe and inclusive workplace where you can thrive, grow professionally, and feel supported to bring your whole self to work.

We offer access to cultural and ceremonial leave, and we honour the diverse identities, histories, and strengths of First Nations peoples. Join the largest insurance group in Australia and New Zealand. We're here for you.

Your Role

We're looking for a Claims Settlement Consultant to join our vibrant and supportive team in one of our East-Coast IAG offices located on Country: Meanjin (Brisbane), Naarm (Melbourne CBD), or Dharug Country (Parramatta).

In this inbound call-centre role, you'll support our Settlements Business by assisting not-at-fault third parties over the phone. You'll be navigating complex conversations and overcoming challenging objections, with the goal of guiding stakeholders through the settlement process. You'll be supported by a collaborative team and a dedicated leader who will help you succeed.

This is a dynamic opportunity to grow your skills and make a meaningful impact. You'll be part of a high-energy team that values connection, respect, and innovation. This is a full-time permanent position, offering flexible working arrangements including the option to work from home and attend the office just four times a month post-training.

About You

This is a designated role for Aboriginal and/or Torres Strait Islander peoples. It has been created as a special measure to promote equal opportunities in accordance with relevant legislation across states:

• New South Wales: Exemption granted under Section 126 of the Anti-Discrimination Act 1977 (NSW)
• Victoria: Permitted under Equal Opportunity Act 2010 (VIC)
• Queensland: Supported by Anti-Discrimination Act 1991 (QLD)

We're looking for someone who:

• Identifies as Aboriginal and/or Torres Strait Islander
• Communicates clearly and professionally
• Enjoys solving problems and overcoming objections
• Brings empathy, patience, and care to customer interactions
• Thrives in a team environment and contributes positively to group culture
• Is focused on leadership growth and open to developing their career within IAG

Even if you don't meet every requirement listed, we encourage you to apply. We value potential and are committed to supporting your growth and success.

Joining IAG you'll have access to:

• Boosted superannuation with 13% as standard
• Up to 50% off personal insurance, including home and motor insurance
• 5 myLeave days per year on top of annual leave
• Industry-leading 20 weeks paid parental leave available from the day you start
• Great employee network communities

About Us

IAG is the largest general insurance group in Australia and New Zealand. Together our family of brands turns the IAG purpose of making your world a safer place into action by helping, supporting ambitions and making insurance accessible.  

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

What's next?

Click Apply

To learn more about our commitment to creating meaningful career opportunities for Aboriginal and Torres Strait Islander people visit our IAG Deadly Careers site.