Customer Banking Specialist

2 weeks ago

Lakes Entrance, Victoria, Australia Commonwealth Bank Full time $43,000 - $65,000 per year

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:   

Roster (part time hours per week

Monday 8.45am - 5.00pm

Tuesday 8.45am - 5.00pm

Wednesday 9.15am - 5.00pm

Thursday 9.15am - 5.00pm

Friday 8.45am - 5.00pm

Do work that matters  

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology.  

What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives, and be there for them when they need us. 

You will be joining one of our Multi-Channel Branches 

As a part of the team at one of our Multi-Channel Branch at Lakes Entrance, you will utilise a customer centric approach to interact, resolve customer enquires/complaints in person, via telephone or digitally (in a contact centre environment)

  • Between 9:30-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.  

  • After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.  

More specifically, you will: 

  • Assist customers with general banking transactions, answering questions and queries 

  • Build a personal connection with customers through meaningful conversations face to face and through our direct channels 

  • Work with customers to use our in-branch technology and digital banking options 

  • Complete Financial Health Checks to assess customers' financial needs 

  • Process applications for personal loans, credit cards and associated products 

  • Use tools to capture customer feedback and take action to correct any service breaks to drive improvement 

  • Be provided with continuous training and development to support your career aspirations 

We're interested in hearing from people who have: 

  • A passion for delivering outstanding customer service with every interaction 

  • The ability to have great conversations and confidence to ask challenging questions 

  • Problem solving attitude and curiosity in finding the right solutions 

  • An open approach to learning new things and goal oriented  

  • An ability to work collaboratively as a team to deliver a seamless customer experience

  • Open to learning new things, including being proficient with technology, whether it's for your own development or to assist customers

  • A master of multi-tasking and a strong team player

With us, you'll help customers make informed financial decisions to achieve their goals.  

If this role matches your experience and career goals, apply today 

Aboriginal &/or Torres Strait Islander people encouraged to apply

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on

Advertising End Date: 20/10/2025

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