Personal Banking Advisor

6 days ago

Taylors Lakes, Australia Westpac Group Full time

Join the Westpac team at our Watergardens branch
- Permanent part-time position,36 hours per week
- Strong customer experience essential

**How will I help?**

We want to help all of our customers with all of their banking. Not just because it’s better for business - but so they make the most of their money too. As a Personal Banking Advisor, you will handle transactions and have everyday banking conversations with the customers, you will identify banking and lending needs and refer them on the relevant Personal Banker or Mortgage Lender. Building rock-solid relationships, you’ll make it clear you understand what our customers need today - and what their plans are for tomorrow.

Key responsibilities of your new role will include:

- Offering customers a seamless service, including immediate transactional needs, financial information and product knowledge.
- Approaching and engaging with our customers as they enter our branches and discuss their needs, utilising and taking advantage of cutting-edge tools and technologies on the process (including iPads and Kiosks). You’ll play a big role in helping customers become accustomed to the new technologies we offer
- Actively promote our financial products when serving customers and deepening customer relationships through quality needs-based conversations to explore customers financial needs and goals
- Referring customers to specialist bankers who can have quality needs-based conversations to explore customers financial needs and goals

**What’s in it for me?**

In a word, lots As well as job flexibility and the financial benefits for being part of the Westpac team (like special banking, wealth and insurance offers) you’ll be paid well, and trained so your career can grow as you do. You’ll also be encouraged to take part in our fun community projects as a paid volunteer.

**What do I need?**

Some experience in customer service is a must - especially if it involved you putting your passion into making sales as well. You’ll be confident to build relationships and then manage them for the long-term. And any business or financial know-how will definitely be an advantage in making exciting things happen for our customers.

**What’s it like to work there?**

We aim to provide one big, supportive team to help us reach our vision to become one of the world’s great service companies. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.

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