Customer Service Advisor

1 week ago

West Lakes, Australia Westpac Group Full time

Join a supportive team in our West Lakes Branch
- Flexi part time role, 30 hrs per week
- Customer service role working with the local community

**Our Opportunity - Customer Service Advisor**

First up - you'll be one of the friendly faces of BankSA. We want to help all of our customers with all of their banking. Not just because it’s better for business - but so they make the most of their money too. You will handle transactions and have everyday banking conversations with the customers, you will identify banking and lending needs and refer them on the relevant specialist or Mortgage Lender. Building rock-solid relationships, you’ll make it clear you understand what our customers need today - and what their plans are for tomorrow.

**What we are looking for from you
For a start, you'll love where you live and work, and enjoy creating a true sense of neighbourhood. You're at ease talking to people and know how to balance friendliness with a strong service ethic through your previous experience in sales and service. Working as part of a team is something you enjoy and you actively work with your team members to achieve performance goals. Problem-solving poses no problems, nor does thinking on your feet and adapting to change with ease.

**Why this role is for you
Firstly, you want different, not traditional. You love the challenge of working in a dynamic environment where you're setting a new benchmark in customer service.

Secondly you crave development - because our customer service specialists are so critical to us there are so many opportunities for career & personal development available to them. Whether it is home lending, leadership, business banking or wealth - we have many opportunities for our people & we really want to see you grow.

Thirdly, w hatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

Finally, you want to work with great people. You know that great people make great workplaces - we think we’ve developed a fantastic team of people and we want other fantastic people to join us.

**Our commitment to you**

An exciting career for starters - but that's definitely just the beginning You'll have access to great banking, wealth and insurance products. Access to corporate discounts, paid well-being and volunteer days, and paid parental leave too. Think that's all? Not quite - because on top of all that, you'll become part of a supportive local brand who'll be on-hand to help you grow your career in exciting new directions.

**What's it like to work there?**

Although we're a proud part of the Westpac Group, BankSA is a distinctive brand in its own right, with its own unique culture. We're locals who love supporting locals, and we're passionate about helping all South Australian’s reach their full potential. As an equal opportunity employer, we're proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.Further, the Westpac Group is required to comply with State/Territory issued public health orders/directions which require relevant workers to be vaccinated against COVID-19 to enter workplaces.

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