Patient Services Assistance

2 weeks ago


Adelaide, South Australia Fresenius Medical Care Full time $60,000 - $80,000 per year

Role Definition

Position Title: Patient Service Assistant

Reports to (position): Dialysis Clinic Manager

Primary purpose of the role:

  • To provide support to the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect patient care.
  • Functions as a team member, promoting the values, missions and goals of the clinic and company, constantly working towards their achievement.

Key Responsibilities

  • Protects the rights of patients by adhering to Privacy Principles and providing an excellent standard of care.
  • Ensures cleanliness and neatness of patient's environment and stock room
  • Ensures cleaning of the Isolation rooms is done when required.
  • Cleans exterior of dialysis machines, patient chairs and over-bed tables as per policy and procedures
  • Assists with basic food preparation and delivery of nutritional requirements to patients as well as assists with meal ordering
  • Serves, distributes and collects patient / visitors meals and refreshments
  • Arranges patient transport from Dialysis treatment
  • Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic
  • Monitors consumable stores and orders stock as required
  • Confirms delivery of stock, checks inventory and documentation
  • Performs stocktake when requested
  • Maintains Clinic Manager database
  • Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste
  • Orders and pack away linen
  • Assist in the collection of blood samples by pathology lab, help spin blood before collection
  • Participates in Quality Improvements activities as required by the Dialysis Clinic Manager
  • Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).
  • Engages in internal and external in-service activities to enhance / maintain skills and knowledge

Competencies (attitude, skills, typical qualifications & experience)

Essential:

  • Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice
  • Demonstrated organizational and problem solving skills combined with the ability to work in a self-directed manner
  • Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team
  • Knowledge of Work Health and Safety as it relates to the role within the facility
  • Understanding of the Quality improvement process and risk management obligations
  • Demonstrated skills in food preparation and presentation
  • Basic office skills, including filing and answering telephone enquiries
  • Previous experience in patient assistant role
  • Basic computer literacy.

Desirable:

  • Completion of a Patient Service Assistant Certificate or equivalent qualification
  • Demonstrated commitment to quality improvement initiatives.
  • Effective communication skills, both written and verbal
  • Team player

Notes :

  • The above specification is designed to be comprehensive; however there will be times when the Job holder will be required to undertake tasks that are not covered. Should they be asked to undertake any of these tasks, they should be given appropriate instructions and assistance by the manager. This document is therefore not intended to limit the job holder's task and responsibilities in any way.
  • The Job Description is a generic definition of the job functions, its role and tasks and a relative position within the organization.
  • The process of definition has to be primarily undertaken by the Director of Nursing in consultation with the HR Department.
  • This form will be used to advise new employees on their role. It will also be used for Performance Review purposes.
  • The Job descriptions will assist in relative assessment of roles across the Company.
  • Matching individual employee profiles with Job Description will assist in establishing training needs and potential for growth and therefore assist in HR development.


  • Adelaide, South Australia Sa Health Full time

    **Job no**: 907072**Work type**: Full time, Part time**Location**: Adelaide Metro Southern**Categories**: Administration, Business and Management, Corporate Services, Public Health- Southern Adelaide Local Health Network - Flinders Medical Centre - Emergency Department - Hotel Services- Salary $1,106- $1,117 per wk. (Pro Rata) WHA3| Multiple permanent and...


  • Adelaide, South Australia SA Health Full time

    Job no: 914279 Work type: Full time Location: Adelaide Metro Southern Categories: Catering and Hospitality, Corporate Services, Public HealthSouthern Adelaide Local Health Network – Noarlunga Hospital – Corporate Services Weekly Salary $1,106.10- $1,117.60 WHA3 | multiple positions various hours – Permanent Ongoing positions available working across a...


  • Adelaide, South Australia Downer Group Full time

    **About the Role**:Downer is a leading provider of integrated facilities services across Australia and New Zealand. We are currently seeking reliable and compassionate Patient Support Services Assistants to support the clinical teams at the Royal Adelaide Hospital.This role involves flexible, patient-focused support including patient transport, meal...


  • Adelaide, South Australia beBeeNutrition Full time $76,820 - $87,340

    Job Summary:The Casual Chef will work as a member of the patient services team to provide high-quality food service, catering to special dietary requirements and providing daily meals to patients and staff.Responsibilities include:Utilizing expertise in catering to deliver advice, support, assistance, judgment, and practical skills to ensure a high-quality...


  • Adelaide, South Australia Downer EDI Limited Full time $104,000 - $130,878 per year

    Support patient care in our tech suites (Operating Theatres) through equipment handling, cleaning, and safe patient movement at Royal Adelaide Hospital.About the role: Downer is seeking motivated and compassionate Patient Support Services Assistant (PSSA) to join our Technical Suites team at the Royal Adelaide Hospital. As part of our PSSA team you'll help...


  • Adelaide, South Australia Health Full time

    OverviewJob no: 914279 | Work type: Full time | Location: Adelaide Metro Southern | Categories: Catering and Hospitality, Corporate Services, Public HealthWeekly Salary: $1,106.10 - $1,117.60 WHA3 | multiple positions, various hours – Permanent ongoing positions available, across a 7-day roster including day/afternoon/night shifts.About the roleReporting...


  • Adelaide, South Australia Health Full time

    OverviewJob no: 914279 | Work type: Full time | Location: Adelaide Metro Southern | Categories: Catering and Hospitality, Corporate Services, Public HealthWeekly Salary: $1,106.10 - $1,117.60 WHA3 | multiple positions, various hours – Permanent ongoing positions available, across a 7-day roster including day/afternoon/night shifts.About the roleReporting...


  • Adelaide, South Australia Downer Group Full time

    **About the role**Patient Support Services Assistant (PSSA)- Technical Suites (Operating Theatres) are required to use initiative to determine how and when they provide the service that they are responsible for and whilst certain parts of the day are structured (e.g. setting up theatres as per the theatre list in the mornings), most of the rostered shift is...

  • Patient Services

    2 weeks ago


    Adelaide, South Australia Clinpath Laboratories Full time

    Permanent Full time- Friendly, supportive and professional team- Modern office work space, Mile End**About Clinpath Pathology**Clinpath Pathology is a quality pathology service provider, focusing on professional excellence, reliability, excellent customer service and business integrity. Based at Mile End in a new state of the art laboratory Clinpath provides...


  • Adelaide, South Australia beBeeCustomerService Full time $110,610 - $117,160

    **Job Role Overview**We are seeking an individual with experience in delivering quality customer service to provide a safe and caring environment for our patients.**Key Responsibilities: Cleaning services must be provided according to SA Health Cleaning Standards for healthcare facilities.Preparation, catering and serving of meals to meet the dietary needs...