Panel Shop Receptionist

2 weeks ago

Norwood Payneham St Peters, Australia DENT SPOT PTY LTD Full time $60,000 - $75,000 per year

Are you an organised, people-focused professional looking to thrive in a fast-paced automotive environment? Dent Spot Pty Ltd, a well-regarded panel shop based in St Peters, NSW, is currently seeking a full-time Receptionist to join our team.

This role is a vital part of our operations, combining customer service, administrative duties, and operational support to ensure our workshop runs smoothly and clients receive outstanding service.

Key Responsibilities

Customer Service

  • Greet and assist customers in a friendly and professional manner;
  • Respond to phone, email, and in-person inquiries efficiently;
  • Provide updates to customers on the status of their vehicle repairs;
  • Schedule appointments and coordinate vehicle collections and drop-offs.

Administrative Support

  • Manage incoming and outgoing communications;
  • Maintain accurate customer records and booking schedules;
  • Assist with daily administrative tasks to support the team.

Operational Support

  • Support the workshop team with scheduling and logistics;
  • Order parts and coordinate with suppliers to ensure timely delivery;
  • Conduct follow-ups with customers to confirm satisfaction and manage outstanding tasks.

Communication

  • Ensure timely, clear, and professional communication with customers and team members;
  • Maintain a helpful and approachable attitude, even during busy periods.

Skills & Qualifications

  • Excellent customer service and communication skills;
  • Strong organisation and multitasking abilities;
  • Previous experience in a panel shop or automotive environment (highly regarded but not essential);
  • Competence with computer systems and administrative software;
  • Intermediate proficiency in computer systems including MS Office suite required;
  • Proactive, reliable, and able to work independently.
  • Australian work rights are essential for this position.

Why Join Dent Spot?

  • Competitive salary based on experience;
  • Friendly and professional team environment;
  • High level of trust and autonomy;
  • Opportunity to work with a reputable and growing business.

If you're ready to be the face of a dynamic panel shop and make a real impact every day, please apply now with your resume or contact our team directly.

Job Type: Full-time

Pay: $60,000.00 – $75,000.00 per year

Application Question(s):

  • Are you an Australian Citizen or currently have Permanent Residency status?

Education:

  • Certificate I - IV (Preferred)

Experience:

  • Customer service: 1 year (Required)

Work Location: In person

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