Allocations Officer

This position involves working onsite from Monday to Friday, 7.00am-7:00pm across a rotating roster, plus working rotating weekend shifts on-site between 7:00am- 3:00pm.

Sunrise2Sunrise is a proudly family-owned and values-driven organisation providing care through a professional yet personal approach. We are a registered provider with NDIS, DFFH (Department of Families, Fairness and Housing), TAC (Transport Accident Commission), and Child, Youth & Family (CYF) services.

At Sunrise2Sunrise, we live our motto: "Care when you need it, how you want it."

We deliver the service excellence often found in large corporate providers, while staying grounded in our community, culture, and commitment to every individual we support.

We call our team Life Changers—because that's the impact we strive for every day.

To provide the highest quality support and services that empower people living with disability to lead fulfilling and valued lives.

A future shaped by: Respect & Recognition, Determination, Knowledge, Community, and Professionalism—this is the Sunrise2Sunrise Promise.

The Allocations Team is responsible for providing a range of timely and accurate administrative support and rostering services that are designed to maintain the safety and independence of our participants.

The position is the key point of contact for our participants, Support Workers and is responsible for ensuring the rosters are maintained and updated for the best possible outcomes, reflecting the goal needs of the client.

This fast-paced phone-based position deals with a high volume of inbound and outbound calls involving our workforce, External Stakeholders and wider members of the community.

• Serves as the primary point of contact for all Allocation and rostering enquiries, responsibilities and duties.
• Provide quality customer service to our participants in the preparation of support rosters including the administration of alterations, cancellations and leave arrangements.
• Provide exemplary customer service to all care services as required, including via phone, email, or in person.
• Liaise with participants/families, Support Workers, Leadership team and external stakeholders to an exceptional standard.

• Minimum 12 months of experience in Allocations and Rostering.
• Ability to work across a seven-day week rotating roster, including weekends and public holidays.
• NDIS Industry Experience is desirable.
• Exemplary customer service delivery skills and a professional phone manner.
• Strength in administrative and organisational skills with a high level of attention to detail relating to rostering and reporting.
• Systems capability in the use of the Microsoft Office Suite and rostering software packages. Experience with Visual Care is highly Desirable.
• Demonstrated experience as a team player working positively to enhance team operations.
• Demonstrated ability to manage time and tasks effectively, working independently, in a fast-paced environment.
• Proven ability to assume responsibility and be self-directed and operate independently, where necessary.
• Excellent communication skills with an ability to interact with a wide range of people.

• Be part of a growing, respected, and mission-driven provider
• Work alongside passionate and experienced professionals
• Create real change and support meaningful participant outcomes
• Belong to a culture that recognises and values its team members as Life Changers
• Opportunities for professional development and growth

If you are passionate about connecting our Participants to the care they require, want to be part of the bigger picture and have the to drive to complete all the above-mentioned responsibilities and duties to an exceptional standard. Become part of our Allocation Team at Sunrise2Sunrise.

• A cover letter outlining your suitability for the role and your current resume to this link (copy and paste)

Sunrise2Sunrise is an equal opportunity employer and strongly encourages applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, and people with lived experience of disability.