Customer Care Specialist

3 days ago

Melbourne, Victoria, Australia SolarEdge Technologies Full time $60,000 - $90,000 per year

Are you ready to power the future?
At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of installations worldwide.

Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond.

With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work.

Location: Hybrid, Melbourne Office

Job Description:

  • Customer support interface; admin, logistical and general support
  • Interface and manage with Tier1-2 support resolving (escalated) issues and drive the proactive support cases
  • Reports and manage designated accounts
  • Owns customer satisfaction with SEDG technology
  • Act as "lead" on all service matters with strategic account(s). Proactively develop customer service strategy to manage customer business objectives.
  • Host service calls with customers as needed
  • Perform account service level analytics to help maintain service levels and align priorities and strategies.
  • Resolve service escalations in the shortest amount of time and most efficiently and effectively
  • Directly escalate and act as focal point to, Support, teams.
  • Ensure company resources can deliver to customer requirements and follow-through on commitments.
  • Act as a customer service advocate to deliver required results.
  • Ensure that all service levels within the customer account are trained on SolarEdge. (regardless of who trains them) including, installers, designers, tier-1 phone support, tier-2 field service engineers, customer data analytic performance team, etc….
  • Responsible for building service relationship at the customer site

Requirements:

  • 2+ years of experience in a support roles
  • Experience with customer relations (call center or inside accounts management)
  • Experience with CRM systems and general software tools
  • Strong communication skills
  • Customer focused
  • Persuasiveness
  • Flexibility
  • Technical orientated
  • Local customer language and English knowhow mandatory

  • Customer Care Specialist

    13 hours ago

    Melbourne, Victoria, Australia DWF Full time $45,000 - $65,000 per year

    Why join us?Proclaim DWF is looking for a Customer Care Specialist to work full time in our Melbourne Collins Street Head Office If you are passionate about people and you thrive on solving problems while delivering exceptional service, we'd love to hear from you.As part of the Client Services Team, you will be responsible for providing exceptional customer...

  • Customer Care Specialist

    16 hours ago

    Melbourne, Victoria, Australia DWF Full time $50,000 - $70,000 per year

    Why join us?Proclaim DWF is looking for a Customer Care Specialist to work full time in our Melbourne Collins Street Head Office If you are passionate about people and you thrive on solving problems while delivering exceptional service, we'd love to hear from you.As part of the Client Services Team, you will be responsible for providing exceptional customer...

  • Customer Care Specialist

    3 days ago

    Melbourne, Victoria, Australia SolarEdge Full time $60,000 - $100,000 per year

    Are you ready to power the future? At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to...

  • Customer Enablement Specialist

    1 week ago

    Melbourne, Victoria, Australia E1 Full time $80,000 - $120,000 per year

    Who we areE1, (formerly called EstimateOne) is a SaaS tender management platform connecting commercial builders with subcontractors and suppliers. Proudly named one of AFR's Best Places to Work in 2025, we're the market leader in Australia and New Zealand — and now we're growing our 120-person team into the UK.Our scaleup vibe keeps things lively. We've...

  • Customer Care Representative

    5 days ago

    Melbourne, Victoria, Australia Convatec Full time $60,000 - $80,000 per year

    About ConvatecPioneering trusted medical solutions to improve the lives we touch:Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our...

  • Product Specialist – Aged Care

    3 days ago

    Melbourne, Victoria, Australia HospEquip Full time $90,000 - $120,000 per year

    HospEquipis a privately owned company that is rapidly expanding into the Healthcare sector and is a leading supplier of equipment into the Hospital, Aged Care and Community Markets.Due to our continued expansion, we are seeking a self-motivated, customer-focused person to join as aProduct Specialist.Our high-performance culture focuses on empowerment, goal...

  • Customer Service Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Webjet Full time $60,000 - $90,000 per year

    About usWebJet has been Australia and New Zealand's go-to for going places since 1998. From flights (domestic and international) to hotels, holiday packages, car hire, tours and travel insurance, we've got your whole trip handled. With more than 25 years of travel know-how built into every search, we're by your side for every flight, stay, experience, and...

  • Customer Success Specialist

    3 days ago

    Melbourne, Victoria, Australia Secolve Full time $60,000 - $90,000 per year

    Customer Success SpecialistEmployment Type: Full-timeAbout SecolveSecolve is a fast-growing specialist cyber security company on a mission to uplift cyber security awareness across critical infrastructure organisations through our video-based training platform, OT-SAT. We work with some of the nation's most important assets, and this role offers the chance...

  • Customer Insights Specialist

    1 week ago

    Melbourne, Victoria, Australia IAG Full time $80,000 - $120,000 per year

    Help shape the future as aCustomer Insights SpecialistJoin the largest general insurance group in Australia and Aotearoa New Zealand. We're a top-tier ASX-listed company helping to make the world a safer place through creating a stronger and more resilient business and enabling our portfolio of iconic insurance brands.Your RoleAt CGU and WFI, customer...

  • Customer Experience Specialist

    6 days ago

    Melbourne, Victoria, Australia Amer Sports Full time $60,000 - $80,000 per year

    Join a global leader in sporting goods and outdoor performance. Amer Sports is home to iconic brands like Wilson, Salomon, and Arc'teryx, known for their innovation, quality, and connection to world-class athletes and passionate lifestyle consumers. With brand headquarters in Chicago (Wilson), Annecy (Salomon), and Vancouver (Arc'teryx), our ANZ team...