Customer Enablement Specialist

Who we are

E1, (formerly called EstimateOne) is a SaaS tender management platform connecting commercial builders with subcontractors and suppliers. Proudly named one of AFR's Best Places to Work in 2025, we're the market leader in Australia and New Zealand — and now we're growing our 120-person team into the UK.

Our scaleup vibe keeps things lively. We've come a long way in 15 years, and seeing what we've achieved in that time, gets us pretty excited for the next 15. We're passionate about setting clear, fair expectations and delivering results, with a genuine commitment to wellness and happiness that you'll truly experience.

We've been recognised twice on the AFR Best Place to Work list, so we care a lot about making sure we're a place people want to work. 

The Role

We're looking for a Customer Enablement Specialist with training and onboarding customer experience to ensure our high value customers across Subbie, Supplier and Builder audiences get off to a flying start with E1.

As the Customer Enablement Specialist, you'll own the onboarding journey and empower customers through training that helps them realise value quickly. This could mean tailored 1:1 sessions, group webinars, or in-person workshops. You'll be the first point of contact post-sale, setting accounts up for success, reducing customer effort, and driving early adoption that leads to long-term retention and growth.

Your day-to-day will include:

• Delivering onboarding and training sessions (1:1, group, webinar, and occasionally face-to-face)
• Supporting customers with upskilling requests and platform guidance
  Partnering with Sales, Customer Success, and Support to deliver a seamless customer experience
• Building accurate account setups that lead to quick adoption and value realisation
• Tracking onboarding progress and documenting detailed insights in Salesforce
• Sharing customer feedback and insights with internal teams to shape improvements
• Demonstrated ability to influence and negotiate with key stakeholders, effectively handling objections to drive alignment and adoption of E1 offerings

About You

You're proactive, customer-centric and thrive on delivering experiences that make complex things simple and engaging. You'll likely bring:

• Experience supporting training needs across multiple accounts while maintaining high customer satisfaction
• Strong communication skills to engage diverse audiences and simplify technical concepts
• Excellent organisational skills with a keen eye for detail and documentation
• A self-starter approach with the ability to work independently
• A continuous improvement mindset, always looking for ways to refine processes
• A passion for building positive relationships and long-term customer success

If you're collaborative, adaptable, and excited about empowering customers to get the most out of E1, this role is for you

The ability to champion our company values matters to us; we care about our team and you'll be joining a group of people who want each other to be happy and successful.

To learn more about our values, check out our Nuts & Bolts (beware, it's huge):

Perks

There's more to working at E1 than just creating game changing technology for the construction industry. We know that to reach the lofty goals we set ourselves we need to look after our team, our shareholders and the industry we serve. These are just a few of the things we offer:

• You can choose where you work - from the office, from home, or a mix of both
• If you need part-time arrangements let us know when you apply and we'll see if we can make it work for you
• We understand the importance of mental health, so E1 will cover the cost of 3 confidential therapy sessions per year with a therapist of your choice, via our platform Talked which has access to over 100 licensed therapists across Australia.
• You'll get $500 each year to design your own WFH set up
• You'll get 5 days entrepreneurial leave per year, to work on your side projects and make them come to life
• Paid Parental leave (16 week primary carer, 6 weeks secondary carer)
• Volunteer leave
• We partake in business wide activities on a Friday afternoon, every 7 weeks (think escape rooms, drawing classes, games afternoons, online trivia)
• We also match non-profit donations 2:1 

Head to to find out more. 

E1 is an equal opportunity employer committed to providing a work environment which embraces and values diversity and inclusion. If you have any support or access requirements, please let us know when you apply so we can make your application process as smooth as possible.

 As a Circle Back Initiative Employer, we also commit to responding to every applicant.

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