Customer Experience Specialist

9 hours ago

Melbourne, Victoria, Australia Amer Sports Full time $60,000 - $80,000 per year

Join a global leader in sporting goods and outdoor performance. Amer Sports is home to iconic brands like Wilson, Salomon, and Arc'teryx, known for their innovation, quality, and connection to world-class athletes and passionate lifestyle consumers. With brand headquarters in Chicago (Wilson), Annecy (Salomon), and Vancouver (Arc'teryx), our ANZ team operates from a vibrant new facility in Moorabbin, Melbourne. We're a dynamic group of professionals committed to delivering exceptional consumer experiences—and we're growing

We're currently seeking a Customer Experience Specialist to join our team on a full-time capacity. This is a fantastic opportunity to work with premium brands and gain hands-on experience in digital commerce, customer engagement, and VIP guest management.

About the Role

As a key member of the Customer Experience team, you'll help customers fall in love with our brands by delivering outstanding service across digital channels. With your focus being on Arcteryx and Salomon, you'll collaborate with our eCommerce team to improve the online shopping experience and high touch relationship management.

Key Responsibilities

  • Order & Return Management: Ensure smooth processing of orders and returns by following established protocols.
  • Warranty Claims: Assess and process customer warranty requests with care and accuracy.
  • Customer Support: Respond to inquiries via live chat, email, social media, and phone.
  • Product Expertise: Become a go-to advisor on our products, helping customers find the perfect fit for their needs.
  • Performance Goals: Contribute to achieving monthly KPIs and team targets.

·       Event Support: Assist in the planning and execution of Golden Guest events, including on-site support.

·       Program Collaboration: Work closely with the CRM & Loyalty Manager to refine and execute the Golden Guest program roadmap.

·       Golden Guest Communication: Manage all direct communication with Golden Guests, including onboarding, quarterly outreach, event invitations, and responding to inquiries.

What You Bring

  • Passion for Sports & Outdoors: You're enthusiastic about our products and the active lifestyle they support.
  • Curiosity & Drive: You're eager to learn, stay updated on tools and trends, and understand how brands operate.
  • Customer Insight: You understand consumer behaviour, media habits, and shopping preferences.
  • Exceptional Communication: You're confident and personable in both written and verbal interactions, with a warm and professional tone.
  • Relationship Building: You excel at creating meaningful connections with customers, especially VIPs, and understand the importance of personalized service.
  • Event Support Skills: You're comfortable assisting with planning and hosting exclusive events, ensuring every detail contributes to a premium experience.
  • Team Collaboration: You build strong relationships with colleagues and partners, and contribute positively to team culture.
  • Tech Savvy: Comfortable with Excel and data sets; experience with SAP is a plus.

Why Join Us?

  • Work with globally recognized brands in a fast-paced, supportive environment.
  • Gain exposure to digital commerce and cross-functional collaboration.
  • Enjoy product discounts and other great perks.
  • Be part of a fun, energetic, and open-minded team.

Ready to make an impact?
Apply now by submitting your CV and cover letter. We can't wait to hear from you.

  • Customer Experience Specialist

    2 weeks ago

    Melbourne, Victoria, Australia AGL Full time $80,000 - $120,000 per year

    Join the change. Electrify your future We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy-and we'd like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find...

  • Customer Experience Specialist

    5 days ago

    Melbourne, Victoria, Australia MedHealth Full time $90,000 - $120,000 per year

    Company Description Cogent Thinking's primary purpose is to lead the way in preventing and managing workplace injuries and illnesses with tailored solutions. We have learnt that workforce health and wellbeing services that are good for people, are also good for business. Job Description We are seeking a Customer Experience Specialist to liaise with...

  • Customer Experience Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Inchcape Full time $60,000 - $120,000 per year

    Sales Consultant – FotonLocation: BundooraSalary: $75,000 + Commissions + SuperOur StoryAt Inchcape, we are a global leader in automotive distribution and retail, representing some of the world's most iconic vehicle brands. Our commitment to excellence ensures that we deliver outstanding customer experiences and operational efficiency across our supply...

  • Customer Experience Specialist

    2 days ago

    Melbourne, Victoria, Australia MedHealth Full time $90,000 - $120,000 per year

    Company Description Cogent Thinking's primary purpose is to lead the way in preventing and managing workplace injuries and illnesses with tailored solutions. We have learnt that workforce health and wellbeing services that are good for people, are also good for business. Job Description We are seeking a Customer Experience Specialist to liaise with...

  • Customer Experience Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Quad Lock Full time $60,000 - $90,000 per year

    About Quad Lock Quad Lock is one of Australia's fastest-growing companies and a certified Great Place to Work. Based in Melbourne, Quad Lock revolutionised the smartphone mounting game with our patented case-based mounting system. Originally launched in 2011, the Quad Lock range now includes mounts for Cycling, Motorcycling, Driving, Running, Marine and a...

  • Customer Experience Specialist – English

    2 weeks ago

    Melbourne, Victoria, Australia Agoda Full time $60,000 - $80,000 per year

    Bangkok, ThailandAbout AgodaAgoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees...

  • Customer Experience Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Bin Boy Environmental Full time $60,000 - $90,000 per year

    Immediate StartAt Bin Boy we're a proud family-owned waste management business with a reputation for exceptional customer service. We're not just about emptying bins — we're about building long-term relationships with our customers, making their experience simple, reliable, and professional every single time.We're looking for a Customer Experience Officer...

  • Customer Experience Specialist

    8 hours ago

    Melbourne, Victoria, Australia Cogent Thinking Full time $90,000 - $120,000 per year

    Cogent Thinking's primary purpose is to lead the way in preventing and managing workplace injuries and illnesses with tailored solutions. We have learnt that workforce health and wellbeing services that are good for people, are also good for business.We are seeking an individual who can liaise with customers to develop quality relationships that deliver...

  • Customer Experience Specialist

    2 weeks ago

    Melbourne, Victoria, Australia ReadyTech Group Full time $80,000 - $120,000 per year

    About us:Making a meaningful difference with mission-critical software that empowers communities to thrive.ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer's diverse problems – supporting multiple businesses across a variety of...

  • Customer Experience Specialist

    2 weeks ago

    Melbourne, Victoria, Australia ReadyTech Group Full time $90,000 - $120,000 per year

    About us:Making a meaningful difference with mission-critical software that empowers communities to thrive.ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer's diverse problems – supporting multiple businesses across a variety of...