Service Operations Consultant

6 days ago

Wingfield, South Australia Bridgestone Australia Ltd. Full time $60,000 - $80,000 per year

Our people commitment

At Bridgestone, we know what matters to our people. That's why our focus is on creating the conditions for our teammates to feel safe and happy at work.

We're passionate about growth and development, supporting our people to achieve their career goals with a focus on promoting from within.

We offer flexibility that enhances wellbeing and performance, and the security of working for a trusted global brand. You'll join a great team. We take pride in our friendly and supportive community. Together, we are working towards our mission of 'Serving Society with Superior Quality'.

We believe in creating a workplace where you feel valued for your contributions and inspired to do your best work. Our perks include:

  • Competitive remuneration package.
  • Discounts on Bridgestone tyres and servicing for you, your family and friends
  • Financial education, wellbeing support, and fantastic discounts on health, travel and top retailers.
  • Annual paid volunteer leave to contribute to the community in a meaningful way.

About the role

You will be responsible for maintaining customer satisfaction through the facilitation of timely and efficient provision of our products. Your ability to multitask will be vital, as you respond to customer enquiries, orders, service needs and troubleshoot and resolve issues over phone, email, live chat, and social media, whilst handling all administrative aspects of sales.

About you

You will bring strong motivation, a commitment to delivering excellent customer service, and a collaborative approach to teamwork. With previous experience in a call centre or service focused role, you will be confident in managing and resolving complaints effectively. A natural problem solver with a pleasant and calm phone manner, you will be highly organised, giving you the ability to build rapport with customers over the phone.

About Us

We are proud to be a leader in tyre and mobility solutions, offering premium products and services that keep individuals, businesses, and industries moving.  We meet the needs of customers wherever they are, with operations spanning company-owned stores, franchise partners, and mobile servicing solutions, with a team of more than 2000 passionate individuals across Australia and New Zealand.

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