Customer Orders Assistant

3 days ago

Cannon Hill, Queensland, Australia Michael Hill Jeweller Full time $45,000 - $60,000 per year

Support with Precision. Solve with Purpose. Deliver with Care.

Are you detail-oriented, customer-focused, and thrive in a fast-paced environment? If you love solving problems, managing data, and supporting retail teams — this is your opportunity to shine.

Join Michael Hill at our Brisbane Support Centre as a Customer Orders Assistant, helping ensure smooth order management and accurate product information across Australia, New Zealand, and Canada.

What You'll Be Doing:

  • Manage special customer orders and vendor communications via D365 and Freshdesk.
  • Support stores with order queries and provide timely updates.
  • Assist with product data accuracy and master data maintenance.
  • Review quotes, create SKUs, and manage overdue requests.
  • Analyse reports and support exception/error resolution.
  • Collaborate with internal teams to ensure seamless customer service.

What You'll Bring:

  • Strong attention to detail and time management skills.
  • Excellent communication and problem-solving abilities.
  • Confidence working with systems and data (D365, BI reports, Excel).
  • A proactive, team-oriented mindset.
  • Experience in retail, merchandising, or customer service is a bonus

Why You'll Love It Here:

  • A collaborative, inclusive team culture.
  • Opportunities to grow and learn across departments.
  • Be part of a trusted brand across Australia, New Zealand & Canada.
  • Enjoy generous discounts on our beautiful product range.

Ready to Support with Precision?

Apply now and make your mark at Michael Hill.

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