
Customer Orders Assistant
12 hours ago
Support with Precision. Solve with Purpose. Deliver with Care.
Are you detail-oriented, customer-focused, and thrive in a fast-paced environment? If you love solving problems, managing data, and supporting retail teams — this is your opportunity to shine.
Join Michael Hill at our Brisbane Support Centre as a Customer Orders Assistant, helping ensure smooth order management and accurate product information across Australia, New Zealand, and Canada.
What You'll Be Doing:
- Manage special customer orders and vendor communications via D365 and Freshdesk.
- Support stores with order queries and provide timely updates.
- Assist with product data accuracy and master data maintenance.
- Review quotes, create SKUs, and manage overdue requests.
- Analyse reports and support exception/error resolution.
- Collaborate with internal teams to ensure seamless customer service.
What You'll Bring:
- Strong attention to detail and time management skills.
- Excellent communication and problem-solving abilities.
- Confidence working with systems and data (D365, BI reports, Excel).
- A proactive, team-oriented mindset.
- Experience in retail, merchandising, or customer service is a bonus
Why You'll Love It Here:
- A collaborative, inclusive team culture.
- Opportunities to grow and learn across departments.
- Be part of a trusted brand across Australia, New Zealand & Canada.
- Enjoy generous discounts on our beautiful product range.
Ready to Support with Precision?
Apply now and make your mark at Michael Hill.
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