Team Leader Business Centre
2 weeks ago
The Opportunity
Join the Department of Transport as a Team Leader – Business Centre
Are you a confident and inspiring leader who thrives in a fast-paced, customer-focused environment? We're looking for a proactive Team Leader to guide a dedicated front-line team across Licensing Business Centre. In this pivotal role, you'll champion service excellence, ensuring smooth daily operations while mentoring staff, driving performance, and fostering a culture of continuous improvement. Your leadership will help shape a responsive and efficient customer service experience that makes a real difference to the community.
As a Team Leader, you'll be hands-on in managing staff performance, training, rostering, and development, while acting as a vital link between the team and the Centre Manager. You'll also play a key role in implementing and tracking performance targets, resolving escalated customer enquiries, and collaborating with internal and external stakeholders. If you're ready to lead with purpose, influence positive change, and contribute to the future of transport services in WA, we'd love to hear from you.
For further information about the role, we encourage you to review the attached Job Description Form (JDF) and contact Emma Dickerson, A/ Centre Manager on and/or [email protected].
Currently there are two (2) permanent full-time opportunities.
Suitable applicants will be placed in a pool from which appointments will be made for this or similar future vacancies (fixed term or permanent) that arise within the next 12 months from date of first appointment across the Department of Transport.
About you
- Demonstrate a passion for leadership, the ability to lead a large team and experience in a customer service environment
- Exemplify personal integrity and self-awareness
- Cultivate strong, productive relationships and partnerships
- Empower, inspire, and manage a team to achieve results
- Thrive in a fast-paced and changing environment to suit the needs of the business
- Communicate clearly and confidently with a diverse range of people from various backgrounds
- We believe everyone at the Department of Transport is a leader, contributing to our impactful work for the sector and community. We expect all employees to embody the behaviours and mindsets outlined in the Leading Others
How to Apply
Apply online by clicking the 'Apply for Job' button and provide the following documents in Word or PDF format:
- A detailed CV that clearly outlines the skills and experiences you have gained in relation to the job description form (JDF); and
- A [2] page summary outlining the key responsibilities and achievements you have had during your career in the context of the JDF and Selection Criteria. Please include examples that highlight your leadership capabilities, customer service experience, team supervision, communication skills, and ability to work in a high-volume, client-focused environment.
- Please, nominate two (2) referees who can provide feedback on your capacity to meet the Work-Related Requirements. At least one of the referees should be your most recent, immediate supervisor.
Applications for this opportunity close at 3pm on Monday, 7 July 2025. Please ensure your application is submitted on time, as late applications will not be accepted.
The DoT may conduct further search activities or extend the closing date, if required to supplement the field of applicants.
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