Consultant Business Performance

4 days ago

Melbourne City Centre, Victoria, Australia NAB - National Australia Bank Full time $80,000 - $120,000 per year

Consultant Business Performance

  • Job number: 803957

  • Primary position location: VIC- Melbourne CBD

  • Category: Banking & Financial Services

  • Category: Data & Analytics

  • Category: Information, Communication & Technology

  • Work type: Permanent Full time

  • Closing at: Nov :55 AEDT

Favourite

  • Join the ECOM team at NAB as a Consultant Business Performance and provide transparency and insight into the onboarding and profile services we provide to our customers
  • Assist ECOM service owners in interpreting performance data, identifying issues, and supporting metric owner reporting improvements
  • Develop and maintain Power BI dashboards that visualise service performance, trends, KPIs, and targets

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Consultant Business Performance, you will join an ECOM Team at NAB that's doubling down on customer obsession

Each day, you'll go above and beyond to:

  • Support the development of key metrics for monitoring ECOM service performance
  • Build and maintain service performance dashboards in Power BI
  • Productionise data feeds in dashboard reports
  • Support Service Owners with insights on ECOM performance to help improve services
  • Support the broader Strategy & Customer Advocacy team with ongoing strategy and analysis work
  • Contribute to various business performance forums to drive focus and actions off the back of reporting

We're looking for the best and brightest to deliver the best for our customers. You'll need:

  • Proven experience in a designing, building, and ongoing enhancement of Power BI reporting, ability to create dashboards
  • Demonstrated experience sourcing data from multiple enterprise sources and building automated reporting capabilities
  • Understanding of data structures, types, and sources
  • Strategic thinking and problem-solving abilities
  • Strong communication and interpersonal skills

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit To discuss adjustment requirements, please contact the NAB Careers team, via (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

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