Hotel Duty Manager

4 days ago

Surfers Paradise, Queensland, Australia Voco Gold Coast Full time $120,000 per year

Voco Hotel Surfers Paradise is on the lookout for its next guest service focused Duty Manager (DM).

Are you an experienced hotel DM looking for a new challenge, or a senior Guest Service Agent ready to take the next career step?

At voco, Surfers Paradise, hospitality is a career. We believe in the art of hosting, where every detail matters.

Job Summary: As Duty Manager, you will play a key role in ensuring our guests have a seamless stay. You will assist in managing the front office area and attend to guest requests. You will have sound computer skills, like a challenge and thrive on problem solving.

This isn't just a job; it's an opportunity to shape something special from the ground up.

Responsibilities:

  • Be a brand ambassador for voco, Surfers Paradise
  • Ensure compliance with safety and regulatory standards are maintained
  • Oversee reception and at times night audit, and maintain accurate hotel accounts and reports
  • Liaise with all hotel departments to solve challenges and strive for guest satisfaction.

Skills & Experience:

  • Minimum 1 year of experience in a similar role within hospitality.
  • Proficiency in hotel property management systems (Opera would be an advantage)
  • Strong attention to detail
  • Exceptional communication skills, both written and verbal
  • QLD RSA/RSG certificates (or ability to obtain)
  • Full Australian work rights

This role offers not just a job but a chance to grow with a globally respected hotel brand.

Come and join a passionate team of hospitality professionals dedicated to delivering exceptional guest experiences.

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