Director Network Performance

We're looking for a strategic thinker with a proven ability to untangle complexity – someone who can turn data into direction and challenges into opportunities.

An exciting new opportunity has emerged with the role of Director Network Performance within Sydney Trains Rail Operations branch. This pivotal role will drive enterprise-wide strategy, governance and performance accountability across Sydney Trains. With a mandate to deliver data-driven insights and lead systemic investigations into operational issues. This is a critical role in enhancing service reliability and informing operational decision-making across the organisation.

In this role, you'll:

• Provide an independent single source of data and actionable recommendations that inform strategic decision making and drive continuous improvement in network performance.
• Be accountable for the integrity and transparency of network performance reporting to the Sydney Trains executive. Ensure the transparency of performance metrics and drive the maturity of performance metrics and insights.
• Lead investigations into operational issues and incidents, identifying root cause analysis and systemic issues and develop recommendations to improve network performance
• Lead and govern the enterprise-wide performance framework for Sydney Trains aligning with Sydney Trains strategic objective and regulatory obligations
• Lead and deliver data driven actionable insights to the operational branches to improve network performance

For more information on this position and business unit, please view the role description.

About You

• You will have demonstrated experience in rail operations and thorough knowledge of investigation and reporting on engineering, operational, emergency and safety incidents.
• You bring deep experience in the management of complex data suites, including the optimisation and governance of data.
• You bring strong experience overseeing investigations and performance issues in a complex operational environment.
• You have strong stakeholder management skills with experience in leading a function within a high reliability / high risk working environment within a large and complex industrial and/or public sector organisation.
• As a good problem solver, you will also have worked in a matrix-style reporting environment where it is essential to have a good understanding of customer orientation and the operational demands that come with service delivery.
• Adaptable in nature, you lead by example with the ability to motivate team members towards achieving business objectives and through transformation.

Who we are

Sydney Trains provides train services throughout the Sydney metropolitan area and was established in July Our mission is to keep Sydney moving by delivering safe, clean, reliable, customer-focused, and efficient rail services.

Join us

Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team's home base location with remote days. 

What are you waiting for…? Connect with us.  Apply now

Applications close: 11:59 pm Sunday 21st September 2025.

For more information about this role, please contact ALEX..NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. 

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