Administration Officer, Aged Care Assessment Service

Job no: 921553

Work type: Full time

Location: Adelaide Metro Northern

Categories: Administration, Business and Management

• Central Adelaide Local Health Network
• Salary: ASO2 - $58, $63,154.00 p.a. (pro-rata) + Superannuation & Salary Sacrifice Benefits
• Northfield SA, 5085
• Full Time & Part Time, Contracted Roles available

About the Role

As the Administration Officer, ACAS, you will play a vital role in supporting the smooth operation of the Aged Care Assessment Service by delivering high-quality administrative and customer service support to the Executive, Team Leader – Administration, and the broader statewide ACAS workforce. Your contribution will help ensure efficient coordination of referrals, assessments, and support plan reviews, ultimately assisting older South Australians in accessing the care and services they need through the My Aged Care system.

In this dynamic and fast-paced environment, you will utilise your technical expertise in systems such as My Aged Care, the Integrated Assessment Tool (IAT), Microsoft Office, and ProAct to manage complex administrative processes, data integrity, and reporting. You will also support meeting coordination, rostering, and communication tasks that keep the team running effectively. With a strong focus on accuracy, efficiency, and professionalism, you will play a key part in helping the ACAS team maintain compliance, meet performance targets, and deliver an exceptional experience for clients and stakeholders across the network.

About You

You are an organised, empathetic, and detail-driven professional with a strong commitment to supporting older South Australians through high-quality administrative and client services. You thrive in fast-paced environments, are confident working across multiple databases, and bring a strong understanding of aged care pathways and My Aged Care systems.

• Educational/Vocational Qualifications – Completion of the My Aged Care Self-Paced Learning Experience (SPLE) or MAClearning Administration Certificate, including modules focused on Aboriginal and Torres Strait Islander Peoples, CALD communities, Carers, and Triage.
• Personal Abilities/Aptitudes/Skills – Strong technical proficiency in My Aged Care and Microsoft Office (Outlook, Word, Excel), with exceptional organisational skills, customer service focus, confidentiality, attention to detail, and the ability to work collaboratively within a multidisciplinary team while meeting KPIs.
• Experience – Demonstrated experience in aged care, community, or health settings; proven ability to manage high-volume inbound referrals and enquiries; skilled in maintaining accurate client records and delivering specialist administrative support aligned with program benchmarks and performance measures.
• Knowledge – Sound understanding of Aged Care reforms, service pathways, and programs (CHSP, HCP, residential and respite care), with awareness of cultural diversity, government administration processes, and principles of equal opportunity, ethical conduct, and work health and safety.

About CALHN

At Central Adelaide (CALHN), we're shaping the future of health through excellence in clinical care, research, and innovation. As South Australia's largest health network, we deliver exceptional, safe and connected healthcare—for our patients, our community, and our people.

With more than 17,000 dedicated employees, every day at CALHN presents an opportunity to make a real impact—not because it's expected, but because our values guide us to be our best.

Join us and be part of a team that's driven by a commitment to a seamless safe and connected experience for all.

Find out more about our stories , our network, and the opportunities to be part of CALHN.

Benefit of Joining CALHN

At CALHN, we're dedicated to your career satisfaction and wellbeing, offering tailored benefits for healthcare professionals, including:

• Salary Benefits: Enjoy flexible salary packaging options, including up to $9,010 each FBT year for living expenses (such as mortgage, rent, utilities and groceries) plus an additional $2,650 for meal and entertainment expenses.
• Annual Leave: Enjoy paid recreation leave for essential rejuvenation, with leave loading applied.
• Health and Fitness Benefits: Access to Fitness Passport, a discounted workplace health and fitness program for you and your family, plus an annual voluntary flu vaccination to support your wellbeing.
• Employee Assistance Program: Confidential counselling and support services for you and your family via our Employee Assistance Program.
• Flexible Work Arrangements: The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
• Employee Recognition: Join a workplace where our people are celebrated through awards for innovation, collaboration, and outstanding contributions to health.
• Career Opportunities: Explore career growth within the SA Health system with opportunities for skill development and movement across various metropolitan and regional sites.

Join CALHN for a fulfilling career bolstered by comprehensive benefits and unwavering commitment to your success.

Our Commitment to Diversity and Inclusion

CALHN is an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We strongly encourage applications from people of Aboriginal and Torres Strait Islander descent, culturally diverse backgrounds, disability, all genders, and LGBTQI+ community.

Application Information:

• Please refer to the role description for essential educational/vocational qualifications that may be required.
• Appointment will be subject to a satisfactory Criminal History Check and compliant Immunisation screening as indicated in the role description.
• SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.

Please note that unsolicited applications from recruitment agencies or third parties will not be accepted for this position.

Job ref: 921553

Enquiries to:

Carissa Eidam

Position: Administration Team Leader, Statewide ACAS

Phone:

E-mail:

Application Closing Date

11:55 pm Friday 21st November 2025

Refer to the SA Health Career Website - How to apply for further information

Australian applicant guidelines

International applicant guidelines

Advertised: 12 Nov 2025 Cen. Australia Daylight Time

Applications close: 21 Nov 2025 Cen. Australia Daylight Time