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Customer Advisor
2 weeks ago
- Based in our North Geelong Branch, providing support to Geelong City Centre, Geelong West, Leopold, Torquay and Waurn Ponds when required
- Casual Position - It is essential that you can travel between locations to support our branches and customers covering unplanned and planned leave *mileage paid
- Availability required: Monday - Friday 9am - 5:30pm
Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand
In this role, you will:
- Support our North Geelong & surrounding branches by being the first point of contact for our customers
- Work with your customers to identify the most suitable products and services that best matches their needs and ensuring they receive a seamless, consistent, and tailored customer service experience every step of the way
- Assist our customers with account opening, unsecured Lending and banking transactions
- Ensure all customer details are accurate and up to date
- Demonstrate our Smarter Banking options (self-service and digital) to customers to help make their banking simple, easy and secure
- Undertaking ongoing training and development to enhance your career development
What you'll bring:
- A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile
- An ability to work collaboratively as a team, self-motivation and energy to create our signature customer experience
- A keen eye for detail that ensures transactions are completed efficiently and accurately
- An appreciation for inclusion and the diversity of our customers
- An interest in upskilling and career development opportunities with NAB
The Hours
Join our team in a casual setting with the following hours on offer. Candidates must be available to work 1-3 days per week between the hours of 9:00am – 5:30pm, Monday to Friday
The first 8 weeks of the role will require full time availability from 9am - 5:30pm Monday to Friday for training and onboarding
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
For details on the recruitment process, and accessibility, please visit . To discuss adjustment requirements, please contact the NAB Careers team, via (please reference job number) or visit our Careers page through the link above for other contact options.
Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
