Service Advisor

As a Service Advisor at CMI Hino -  Derrimut, you play a vital role in representing the brand and guiding customers through their service journey, from booking to completion. Your focus on delivering exceptional customer service ensures a smooth, professional, and personalised experience that builds loyalty and trust.  You'll use your skills and knowledge to accurately assess customer needs, communicate clearly with the workshop, and manage expectations around timelines and costs. This front-line position requires collaboration with Technicians, Parts teams, and Service managers, while upholding our expectations of excellence in every interaction.

This is a full-time position working Monday – Friday with a Saturday roster.

What You'll Be Doing

• Warmly greet and assist customers in person and over the phone, accurately identifying their vehicle service needs.
• Document customer concerns thoroughly and clearly via repair orders, defining the exact scope and nature of the work required.
• Schedule service appointments that balance customer convenience with workshop capacity and availability.
• Provide clear and transparent explanations of estimated service times, costs, and payment methods.
• Coordinate all repair and maintenance services, ensuring customers fully understand any applicable warranty conditions, disclaimers, or required authorisations.
• Present tailored service offers to customers, promoting additional services, parts, or benefits that enhance their vehicle's performance and value.
• Review and verify the accuracy of customer and vehicle information, making corrections where necessary to ensure data integrity.

What You'll Bring

• Previous experience in a Service Advisor role (Automotive/truck industry experience is preferred)
• Genuine desire to help others and solve problems
• A calm, polite, positive and empathetic approach - even under pressure
• Exceptional Customer Service skills
• A 'Can Do' attitude
• Confidence, initiative, and a strong sense of responsibility
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to multitask
• A proactive, solution-oriented mindset

Why Join Us?

• Supportive and professional team culture
• Opportunities to contribute to meaningful community partnerships through the CMV Group Foundation
• Career development and training opportunities
• We believe our people are out greatest asset
• Be part of a company that values your growth and success

About us

CMI Hino is a mid-sized truck dealership operating from a very modern, well-equipped facility in Melbourne's West. We are a long term authorised dealer for the full range of Hino Trucks & Buses. The brand comes with strong factory backing and is a market leader in the field.  Our stand-alone Hino dealership has provided unprecedented growth with no signs of stopping.  Thanks to strong customer demand, we've recently expanded with a brand-new dealership in Campbellfield, giving even more opportunities for our people to grow with us.

When you join CMI Hino, you'll benefit from:

• Strong factory support and a trusted national brand,
• Comprehensive in-house training and ongoing development
• Specialised tooling and leading-edge technology to help you excel in your role.
• The backing of the CMV Group, a family-owned Australian business with over 90 years of success and more than 2,000 staff nationwide.

If you're looking for stability, growth, and the chance to be part of a supportive team with real career opportunities — CMI Hino (Derrimut) is the place to be.