Service Advisor

About CMV Truck and Bus CMV Truck & Bus are the Victorian dealer for Volvo Group Australia (Mack, Volvo and UD Trucks) and have over 500 employees with 8 main dealerships across Victoria. We sell trucks and buses and provide service and parts for our complete range as the authorized dealer network. CMV Truck and Bus is a subsidiary of the CMV family-owned group of companies and are proud to be a privately owned Australian based company, with over 91 years of operation and experience. We have over 2,100 staff nationally and continue to grow, promoting from within and working with some of the best in the business. As a Service Advisor at CMV Truck and Bus Derrimut, you play a vital role in representing the brand and guiding customers through their service journey, from booking to completion. Your focus on delivering exceptional customer service ensures a smooth, professional, and personalised experience that builds loyalty and trust. You’ll use your skills and knowledge to accurately assess customer needs, communicate clearly with the workshop, and manage expectations around timelines and costs. This front-line position requires collaboration with Technicians, Parts teams, and Service managers, while upholding CMV’s expectations of excellence in every interaction. This is a full-time position working Monday - Friday with a Saturday roster. Main Responsibilities - Warmly greet and assist customers in person and over the phone, accurately identifying their vehicle service needs. - Document customer concerns thoroughly and clearly via repair orders, defining the exact scope and nature of the work required. - Schedule service appointments that balance customer convenience with workshop capacity and availability. - Provide clear and transparent explanations of estimated service times, costs, and payment methods. - Coordinate all repair and maintenance services, ensuring customers fully understand any applicable warranty conditions, disclaimers, or required authorisations. - Present tailored service offers to customers, promoting additional services, parts, or benefits that enhance their vehicle’s performance and value. - Review and verify the accuracy of customer and vehicle information, making corrections where necessary to ensure data integrity. What you will need to succeed - Previous experience in a Service Advisor role (Automotive/truck industry experience is preferred) - Genuine desire to help others and solve problems - A calm, polite, positive and empathetic approach - even under pressure - Exceptional Customer Service skills - A ‘Can Do’ attitude - Confidence, initiative, and a strong sense of responsibility - Excellent communication and interpersonal skills. - Strong organisational skills with the ability to multitask - A proactive, solution-oriented mindset Why Join Us? - Onsite cafeteria for convenient, fresh meals - Free use of an onsite gym to support your health and fitness - Be part of a supportive, professional team that puts people first - Ongoing training and career development opportunities to help you grow - CMV Care Program - access to discounted fitness plans and mental health support through our CMV Peer Support Program - Opportunities to contribute to meaningful community partnerships through the CMV Group Foundation - Enjoy regular employee events throughout the year. If you have the skills and experience necessary and want to become an important part of our successful team, then please click "Apply" to submit your cover letter and resume.