Current jobs related to CX Team Leader - Eastern Creek, Western Australia - Rhino-Rack Australia & MAXTRAX Australia

  • People Business Partner

    2 weeks ago

    Eastern Creek, Western Australia Team Global Express Full time

    This is a People Business Partner role with Team Global Express based in Eastern Creek, NSW, AU == Team Global Express ==Role Seniority - mid levelMore about the People Business Partner role at Team Global ExpressAbout the RoleWe are seeking an experienced and people-centric People Business Partner to join our People team. Flexibility on location. Can be...

  • Chief Human Resource Strategist

    1 week ago

    Eastern Creek, Western Australia beBeeHuman Full time $95,000 - $135,000

    Business Partner for Operational ExcellenceThis key role involves collaborating with leaders to drive strategic outcomes through effective people management. As a senior Business Partner, you will be responsible for supporting operational and strategic HR initiatives across multiple regions.Providing expert guidance on workforce planning, employee relations,...

  • Business HR Partner

    2 weeks ago

    Eastern Creek, Western Australia beBeeHiring Full time $90,000 - $120,000

    Job OpportunityThis is a key role that involves working closely with the management team to provide strategic HR support.Key ResponsibilitiesProvide proactive and professional advice on policies, procedures, and employee relations.Conduct workplace investigations related to behaviour, performance, and absence.Document investigations in detail using a case...

  • Senior Accounts Payable Officer

    5 days ago

    Eastern Creek, Western Australia Rhino-Rack Australia & MAXTRAX Australia Full time $90,000 - $120,000 per year

    Introduction:Why join us?At Rhino-Rack, we are more than just a leading manufacturer of roof racks, bike carriers, and vehicle accessories—we are a community driven by core values that put people first. We believe in customer centricity, innovation, and continuous growth. Here, you will thrive in a dynamic, fast-paced environment where your skills and...

  • Tyre Fitter

    2 weeks ago

    Eastern Creek, Western Australia Bridgestone Corporation Full time $104,000 - $130,878 per year

    Opportunity available at all levels of experienceCandidates with no experience will receive full trainingExperienced candidates are encouraged to apply and will be recognised for their experienceExciting opportunities now exist to join the "Most Trusted Tyre Brand" in the tyre industry at our Eastern Creek Store.What's in it for you?Permanent full-time...

  • Team Leader

    1 week ago

    Eastern Creek, Australia Techtronic Industries (TTI) Full time

    Techtronic Industries (TTI) is a global organisation, a world-class leader in quality consumer and professional products marketed to the home improvement and construction industries. The TTI brands like MILWAUKEE, RYOBI, AEG, VAX and many other are recognised worldwide for their deep heritage, superior quality, outstanding performance and compelling...

  • Warehouse Team Leader

    5 days ago

    Eastern Creek, Australia CoreStaff Full time

    TEMP TO PERM - Eastern Creek based - $35 per hour - Monday to Friday - 38 hours Located in Eastern Creek our client one of Australia’s leading wholesale suppliers of quality fasteners, bolts, nuts and screws etc are seeking a hard working and reliable **Warehouse Team Leader** with a forklift licence to join their morning shift team. The...

  • Warehouse Team Leader

    7 days ago

    Eastern Creek, Australia Aluminium Specialties Group Pty Ltd Full time

    Be part of a national operation with a friendly and supportive work environment - Join a dynamic management team focused on its people, customer service and growth - Competitive salary package **This is a great opportunity for an experienced Warehouse Team Leader (PM) to join an established, successful and respected industry leader.** **About...

  • Contact Centre Team Leader

    5 days ago

    Eastern Creek, Australia Lite n’ Easy Full time

    **Introduction**: At Lite n' Easy our goal is to create a healthier Australia by changing the way Australians eat. We make it easy for people to eat well, whether they want to lose weight or simply stay healthy. As a quality driven food company, all of our creative energies go into making our meals as delicious as they are healthy. **Description**: Our...

  • Customer Service Team Leader

    1 week ago

    Eastern Creek, Australia PPG Full time

    **Join Our Team at PPG: Hybrid Customer Service Role** Are you passionate about delivering exceptional customer service? Do you enjoy helping people get the most out of themselves? PPG is looking for a dedicated and detail-oriented Customer Service Leader to join our team! As a **Customer Service Team Leader**, you will monitor, motivate, coach, train and...

  • Transport Team Leader- Pm Start Time

    2 weeks ago

    Eastern Creek, Australia ALDI Stores Full time

    **Company Description** ALDI. Good Different.** **With roots dating back to 1913, ALDI is proud to make a real difference to people across the world by offering top quality products for low prices. ALDI first entered the Australian grocery market in 2001 and has since grown to have almost 600 stores and 8 distribution centres in 6 states.** **If you’ve...

  • Transport - Assistant Team Leader Am Shift

    2 weeks ago

    Eastern Creek, Australia ALDI Stores Full time

    **Company Description** ALDI. Good Different.** **With roots dating back to 1913, ALDI is proud to make a real difference to people across the world by offering top quality products for low prices. ALDI first entered the Australian grocery market in 2001 and has since grown to have almost 600 stores and 8 distribution centres in 6 states.** **If you’ve...

  • Health, Safety and Environment Manager

    1 week ago

    Eastern Creek, Australia Team Global Express Full time

    **About Team Global Express**: **Why TGE**: We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop. **What we offer**: - Competitive salary above industry standards - Upskilling, training, mentoring and more to support your career development...

  • Health, Safety and Wellbeing Business Partner

    5 days ago

    Eastern Creek, Australia Team Global Express Full time

    About Us Connecting people and communities| Driving eCommerce | Moving Australia & New Zealand With an unrivalled and expansive network, Global Express builds unique, innovative, and tailored transport and logistics solutions. From a shipload of containers full of fresh produce, urgent medical deliveries on the next available flight, end-to-end retail to...

  • Team Leader Inbound

    1 day ago

    Eastern Creek, Australia Techtronic Industries (TTI) Full time

    Techtronic Industries (TTI) is a global organisation, a world-class leader in quality consumer and professional products marketed to the home improvement and construction industries. The TTI brands like MILWAUKEE, RYOBI, AEG, VAX and many other are recognised worldwide for their deep heritage, superior quality, outstanding performance and compelling...

CX Team Leader

2 weeks ago

Eastern Creek, Western Australia Rhino-Rack Australia & MAXTRAX Australia Full time $90,000 - $120,000 per year

Introduction:

Customer Experience Team Leader

Location: Eastern Creek, NSW

Are you a natural leader with a passion for creating outstanding customer experiences? This newly created role is a chance for a driven leader to make their mark at Rhino-Rack, a global adventure brand on the rise. As our Customer Experience Team Leader, you will play a pivotal role in shaping our service delivery, leading a passionate team, and driving a truly customer-centric culture.

Why Rhino-Rack?

We are more than just roof racks; we are a global adventure brand with a purpose.

Here is what you will love:

Hybrid work options

Staff discounts on top-tier gear

Free onsite parking

"Make Space for Adventure" Leave

Employee Assistance Program

Inclusive, fun, and passionate team culture

At Rhino-Rack, every day is an opportunity to help people live their adventure. Ready to lead the charge?

Description:

What you will be doing

Leading and developing a dynamic CX team handling enquiries across phone, email, and CRM

Resolving escalated customer issues with empathy and efficiency

Driving a culture of service excellence and continuous improvement

Monitoring KPIs, coaching team members, and sharing customer insights to influence change

Supporting cross-functional collaboration across departments and regions

Managing training, SOPs, and process updates to ensure consistency and quality

Skills and Experiences:

What you will bring

4+ years of experience leading customer service teams

Background in B2B/B2C environments, ideally in product, manufacturing or wholesale

Excellent communication, time management and problem-solving skills

Confidence working in a fast-paced, hands-on environment

Familiarity with CRMs (HubSpot), NetSuite, and customer experience metrics like NPS

Experience managing remote or hybrid teams is a plus