Customer Care Team Member

As a Customer Care Team Member - Service & Deliveries for Keystone Healthcare, you will be responsible for providing exceptional customer service and coordinating the delivery & collection of medical equipment to our valued customers within Hospitals and Aged Care settings.

About the role

This full-time Mon - Fri role is a unique and integral part of our operations, ensuring our customers receive proactive, timely support to ensure the continued care of their patients and clients. The successful candidate will demonstrate high attention to detail, enjoy the nature of a customer focused role and:

• Be confident in driving a large vehicle to and from hospitals and aged care facilities across Melbourne and proactively liaise with healthcare staff at each facility.
• Demonstrate integrity, respect and confidentiality when delivering, collecting and setting up rental medical equipment within the facilities, including on occasions, at the patients' bedside.
• Have a high level of general physical fitness including, able to be on your feet throughout the day, when not in transit to the facilities, including walking, bending, stretching, and lifting objects up to 11 kilograms onto trollies or loading equipment in and out of the vehicle.

About you

We are looking for individuals who:

• Are logical thinkers and have a hands-on approach to their work, consistently prioritising customer needs.
• Have worked in a customer service role, demonstrate attention to detail and the ability to communicate positively at all times with team members and healthcare professionals and their patients.
• Are comfortable working autonomously while still being part of a larger team.
• Are able to adapt to the changing priorities of a dynamic healthcare environment.
• Can confidently operate a tablet, scanning and entering hire equipment details onto an online portal and completing a daily paper copy.
• Possess a Full Victorian Licence – Proficient driving skills, comfortable driving a large vehicle.
• Demonstrate ability to abide by OH&S and manual handling practices.
• Have experience in delivering to health facilities or Patient Transport Services (preferred but not required).

About us

At Keystone Healthcare, we take pride in providing high-quality rental equipment services to our clients, enabling them to better care for their patients. We operate year-round, supplying hospitals across Victoria with aides and equipment, specifically focusing on pressure care and fall prevention.

The benefits

We offer a supportive team environment and extensive training to ensure you succeed in your role. As Keystone Healthcare expands, there may be opportunities for progression and/or transition to other areas of our business.

Requirements

Full AU working rights, valid Victorian driver's license & demerit points check, valid Police Check (conducted within the last 3 months) or willing to obtain and Working with Children Check or willing to obtain.

Up-to-date certificates for COVID vaccination and an annual flu vaccination is mandatory within a Healthcare setting.

If this sounds like the role for you, apply now by submitting your resume and cover letter

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• Do you have a current Australian driver's licence?
• Do you have a current Working With Children (WWC) Check?
• Which of the following statements best describes your Covid-19 vaccination status?
• What is the maximum weight that you are comfortable and able to lift?
• Do you have customer service experience?
• How many years' experience do you have as a delivery driver?