Spa Manager

About Us
Nestled on the pristine shores of Port Stephens, The Anchorage Hotel & Spa is a haven of laid-back luxury. Offering timeless elegance with a relaxed coastal spirit, the resort combines intuitive service with bespoke experiences, from indulgent treatments at Spa Lucca, to signature dining at The Galley Kitchen, and unforgettable local adventures including whale watching, sailing, and more.

The Opportunity
Spa Lucca Has An Exciting Opportunity For An Experienced Spa Or Wellness Manager To Join Our Successful Luxury Hotel Spa Located In Lovely Port Stephens. As Spa Manager, You'll Support The Daily Operations Of The Spa, Lead And Develop a High-performing Team, And Help Ensure a Flawless Guest Experience. Your Day To Day

• Day-to-day leadership, team support, and guidance to spa employees
• Opening and closing responsibilities
• Facilitate the onboarding and training of new team members, ensuring they are well-integrated and prepared to uphold the spa's standards of excellence
• Monitor employee performance and provide feedback and coaching as necessary
• Handling guest feedback and service recovery
• Handling stock management, rostering, and reporting for the business
• Providing spa treatments (if clinically qualified)
• Assisting with front-of-house coordination and operational flow
• Ensure compliance with all relevant health, safety, and industry regulations

About You
You are polished, professional, and a natural leader with a genuine passion for wellness and luxury guest experiences. With strong organisational skills and an eye for detail, you inspire and motivate your team to deliver a seamless and memorable spa journey. Your ability to balance operational efficiency with warm, attentive service ensures that every guest leaves feeling renewed. Previous experience managing a spa or wellness environment within a hotel is highly desirable, but above all, you bring the right attitude, leadership, and commitment to excellence. This is a full-time position which will require availability to work across a 7-day roster alternating with a Senior Spa Therapist to ensure full team coverage for our guests. What You'll Bring:

• Beauty or Remedial Massage qualifications
• First Aid & CPR certification
• 2+ years of leadership experience
• Experience mentoring others or leading shifts
• Exceptional communication and emotional intelligence
• A genuine commitment to team culture and 5-star service

Benefits
What we offer
Being an employee of The Anchorage Hotel & Spa and The Wests Group will give you access to just a few of the following perks and benefits:

• Wellbeing: First Nations Cultural Leave, annual flu vaccinations, Wellbeing Leave, flexible work options, community care leave and employee assistance programs (EAP).
• Career: Certificate III in Hospitality, paid traineeships, and leadership programs.
• Financial: Paid parental leave, 17.5% annual leave loading, award wages and penalty rates, plus 40% off meals for club employees.
• Lifestyle: Discounted gym membership for $25/month per month (including your partner), discounted NIB Health Insurance, savings on Reflections Holiday Parks, and discounted accommodation at our three hotels - The Executive, The Gateway, and The Anchorage Hotel & Spa.

Additional Information
As part of The Wests Group recruitment and assessment process, all candidates progressing to the next stage will be required to complete relevant due diligence and probity checks specific to the role. This includes, but is not limited to, a Criminal History Check, reference checks, and right to work verification via our company portal. All associated checks and costs will be facilitated by The Wests Group. We welcome candidates from diverse backgrounds to create a work environment where employee differences such as gender, age, culture, disability, sexual orientation and education are valued to reflect the diversity of the communities in which we operate. Aboriginal and Torres Strait Islander peoples are encouraged to apply.