Venue Manager

Crystalbrook Byron is a 5-star resort nestled in 45-acres of magical subtropical rainforest, just 5 minutes from the hub of energy that is Byron Bay. Our resort is a rainforest retreat and a slice of luxury, all wrapped into an environment that relaxes hearts and reinvigorates minds. Join us in our mission to create a more sustainable and memorable guest experiences.

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we're passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

The Venue:

Our Byron Bay Forest restaurant takes pride in sourcing the finest local ingredients, crafting dishes that celebrate the flavours of the region. With expansive rainforest views from every table, whether indoors or on our shaded verandah, Forest provides a tranquil escape where you can savour fresh farm-to-table dishes while staying connected to nature. Visit Forest Byron Bay and experience the perfect blend of nature and taste in one of Byron Bay's most serene restaurant settings.

With an on-site herb garden, four beehives, and seven Subpods, Forest Byron Bay embraces the environment. The drinks list offers market-driven cocktails and a selection of more than 30 sustainable, organic and biodynamic wines.

Venue Manager Role Purpose:

Leading a high-energy, passionate and creative Food and Beverage Team - the Venue Manager role is responsible for the ongoing success and growth of our Forest venue. You will be responsible for:

• Leading service and customer experience across the venue, collaborating closely with our Kitchen team
• Cost control, rostering and wage management
• Recruitment, training, rostering and team development
• Daily service standards, compliance, RSA, WHS and incident management
• Collaborating with our marketing teams to drive volume through activations, events and promotions

Responsibilities:

Skills and experience:

We are looking for a skilled and career-focused beverage and hospitality leader. Your previous management experience is important, along with exposure to working in busy service environments.

• You will naturally demonstrate a high energy with an inherent desire to provide our guests and customers with the best level of service
• You must have highly developed food and beverage experience, with previous experience working in large-scale pub, food hall or high-volume venues preferred.
• You will have a creative and inquisitive mind with strong organisational skills and demonstrable experience
• An adept ability to maximise the venue's financial performance along with strong planning abilities and a natural accountability for high performance at all times
• You will have led from the front and be capable of inspiring and leading small teams of staff. Can you deliver the FUN?
• Experience of rostering, identifying trends, working across recruitment and training whilst ensuring exceptional operating standards
• Managing strong legislative and WHS controls comes naturally to you

Please note: this position is not available to those seeking sponsorship - preference will be offered to those who have a genuine and long-term commitment for FNQ Life and can demonstrate the inherent requirements listed above.

Why Us:

You will work alongside exceptional people in a supportive, collaborative and agile environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing including:

· % F&B discount across all Crystalbrook restaurants and bars

· $99 room rates and a generous friends and family discount

· Enhanced parental Leave and lifestyle benefits

· A commitment to a green future through enhanced sustainability practices

· Access to our internal mobility program and team reward schemes

· Online learning and training with tailored career development pathways

· A culture of collaboration, elevating experiences and diversity

· Limitless career opportunities in a fast growing, dynamic environment

· Regular service recognition and team engagement events

We value diversity and inclusion, welcoming people of all backgrounds. If you need adjustments during the recruitment process, let us know so we can support you to perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia's newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.