Program Roster Support Specialist

Ready to be at the forefront of big, exciting change? Join us as a Program Roster Support Specialist in the Integrated Workforce Management (IWFM) Program, where you'll play a vital role supporting the delivery of large-scale ICT enabled business change projects. You will provide both transactional and capability support to Hospital and Health Services (HHS) Roster Support Officers and Line Managers at IWFM Business Implementation sites with cutover activities prior to go-live and the project hyper care period. If you're passionate about making a real impact and thriving in a fast-moving environment, this is the role for you

What you'll do

• Provide both mentorship and support to Roster Support Officers, Line Managers and/or other administrative support staff (as required) and transactional processing either on-site or remotely.
• Undertake transactional rostering processing support activities (including the build, transcribing and maintenance of rosters) for cutover activities prior to go-live and hyper care of the IWFM rostering solution.
• Quality check and review rostering processing and forms related to cutover and hyper care activity for accuracy.
• Assist with the collection and analyse workforce data (as required) for the purpose of identifying trends and analysing opportunities to improve rostering and workforce management practices, this includes the review of payroll validation reports and error corrections during the cutover and hyper care periods.

About you

We are searching for someone who has:

• Demonstrated experience performing complex rostering and/or workforce management/payroll support activities in a large service delivery environment, including the ability to work autonomously or with limited direction.
• Demonstrated knowledge of, or ability to rapidly acquire knowledge of Queensland Health's Integrated Workforce Management Solution and proven ability to provide high level advice with regard to the application of relevant industrial instruments as they apply across various employment streams.
• Demonstrated high level organisational skills including prioritisation of workloads and ability to meet deadlines in an environment of high demand.
• High level of oral and written communication skills including the ability to guide and/or mentor others in complex rostering and workforce management activities and work productively as part of a team.
• Proven advanced conceptual, analytical, and problem-solving abilities in relation to complex rostering and workforce management activities.

Why work with us?

• Competitive salary with 12.75% superannuation and 17.5% leave loading.
• Flexible working arrangements.
• Collaborate with passionate professionals in a supportive, inclusive environment that values wellbeing and success.
• Access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
• Access to a variety of programs and initiatives to support training and career growth.
• 24/7 confidential employee support and counsellors including for immediate family members.

Our commitment to equity, diversity and inclusion

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.

Ready to apply?

For further information on how to apply please review the attached Role Description.

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis such as temporary, full time or part time.