OOHC Area Operations Manager

5 days ago

Sydney, New South Wales, Australia Interactive Community Care Pty Ltd Full time $120,000 - $180,000 per year

About Us

Interactive Community Care (ICCare) was established in 2010 working across the community services sector and has now proudly served the people of NSW for more than a decade. A multidisciplinary community care organisation, we provide out-of-home care, crisis support and disability services. Supporting families across NSW in the Hunter, Central Coast, Sydney, Mid-North Coast and Western regions, ICCare is committed to meeting the complex care needs of children, adolescents, and adults.

We are currently recruiting for an Area Operations Manager to join our fast-paced operations team based in Seven Hills, Sydney. We are proud to be partnering with the Lumiere Foundation to offer this opportunity. You will be employed by Lumiere Foundation for work onsite with ICCare. This is an opportunity to join an outstanding team and take part in ICCare's rapid growth.

Area Operations Manager – Role Summary

ICCare is in an exciting phase of growth and is seeking a strategic leader to join our Sydney team as Area Operations Manager.

As a key member of the executive management team, you will oversee ICCare's Out-of-Home Care (OOHC) services, including IPA and STEP placements, along with our NDIS Support Coordination and NDIS General Supports team, across the Sydney region.

We are looking for a people-centred professional who thrives in fast-paced environments and is committed to delivering exceptional outcomes. In this role, you'll guide both service arms with a strong focus on:

  • Driving growth and innovation
  • Upholding high standards of service delivery
  • Ensuring compliance and continuous improvement

This is a unique opportunity to lead with purpose, shape service excellence, and make a lasting impact in the lives of those we support.

Essential Duties and Responsibilities

  • Oversee day-to-day operations, ensuring compliance and adherence with NDIS and Child Safe standards and regulations.
  • Supervise, develop, and support the Sydney region to uphold excellence service delivery, including oversight of the NDIS Support Coordination team, OOHC Case Managers working across IPA and STEP settings, and NDIS General Supports team.
  • Build and sustain effective networks, relationships, and partnerships internally and externally.
  • Participate in the intake and assessment of children and young people in OOHC as well as NDIS participants.
  • Develop a cohort of Case Managers and Youth Workers to effectively work with and support the success of children and young people in care.
  • Represent ICCare at forums or events, actively promoting services and identifying  business opportunities, including proposals for future services.

What You'll Bring to the Role

  • Degree qualified or at least 2 years' experience in similar role within the sector
  • At least 5 years of experience as a Case Manager, Program Manager or more senior role within the sector.
  • Unrestricted right to live and work in Australia.
  • A current National Police Check
  • Maintenance of a satisfactory Working with Children Check
  • NDIS Worker Screening Check.
  • Full, unrestricted NSW driver's licence and access to a reliable, roadworthy vehicle.

How to Apply:

We would love you to join our team, so please apply through the "apply now" button.

If you have any questions, or would like to review the position description, please contact the Lumiere Foundation recruitment team at 

Aboriginal and Torres Strait Islander peoples are encouraged to apply.

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