Principal Developer, DSP Support

This Advert is for 4 x Ongoing roles

About the role:

The Principal Developer is responsible for providing comprehensive application support, including system analysis, design, development, enhancement, and maintenance of domain-specific solutions hosted in cloud environments. Working closely with Product Owners, first- and second-level support teams, product vendors, and cloud partners, the Principal Developer provides third-level support to ensure timely and effective resolution of application-related incidents, problems, enhancements and service requests.

About us:

At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.

We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.

About you:

Do you have experience in:

• Planning and participating in the transition of knowledge and application support from the project to the support team.
• Undertaking application-related problem diagnosis, implementing problem resolution, prevention measures or continuous improvement measures as appropriate.
• As necessary, liaise with IT suppliers to ensure application-related incidents and problems are resolved as per the agreed service levels.
• Participate in disaster recovery planning activities including maintaining solution related documentation and technical recovery documentation as well as testing of disaster recovery plans as required by the departmental business continuity requirements.
• Manage Post Incident Reviews (PIR) and Root Cause Analysis (RCA) exercises in conjunction with all key stakeholders and IT suppliers, and manage the related processes, including the translation of outcomes into traceable actions.

Qualifications / Specialist Expertise

Qualifications

• A relevant IT related degree or qualification will be highly advantageous to this role.
• Certification in PRINCE 2 or other project management methodology is highly desirable.
• Certification in ITIL methodology highly desirable.
• Agile project experience will be advantageous.

Specialist Expertise

• General Experience
• • Extensive experience as a Principal Developer within medium to large government or commercial organisations.
• Proven expertise in software design patterns, development standards, and application frameworks.
• Coding
• Integration
• SaaS Platforms & Cloud Services
• Reporting & Analytics

Please Review the PD for further information

Desirable Skills

Experience with one or more of the following technologies will be considered an advantage:

• Experience with Object-Relational Mappers (ORMs) such as Entity Framework, Entity Framework Core, and Dapper.
• Familiarity with NoSQL databases and Elastic Search.

Knowledge of Business Intelligence (BI) concepts and practices including Data Warehousing, Data Marts, Azure Data Factory, Azure Data Bricks and Azure Analysis Services is an advantage.

What we offer:

• The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.
• A wide range of growth and development opportunities within the department and wider Victorian Public Service & Sector.
• A strong commitment to work-life balance, including a diverse array of flexible working arrangements.

How to apply:

Applications should include a resume and a cover letter. Click the `Apply' button to view further information about the role including key contact details and the advertisement closing date.

We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians. All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at For more information on our commitment to inclusion and diversity see inclusion and diversity at the Department of Health.

If you have any queries in relation to recruitment processes at Health, or experience any issues in applying, please feel free to email Please note that unsolicited applications will not be replied to. If you have questions regarding the role specifically, we would advise you to reach out to the contact listed on the advertisement directly.

Preferred applicants may be required to complete a police check and other pre-employment checks. Information provided will be treated in the strictest confidence in line with our Privacy Policy.