Policy Officers and Claims Management Consultants

• Commercial Group / Risk, Claims and Regulatory Reform (CG) Division / Risk and Insurance Branch and Comcover and Discretionary Payment Claims Branch (CG/RCaRR)
• APS 6 ($98,022 - $119,634) | Ongoing | Full-time
• Canberra, ACT

ABOUT THE BRANCHES

We are a team which values diversity of thinking, experience, and background. Our team is a melting pot of people from all walks of life, from policy officers, claims managers, project officers, insurance experts, risk experts, accountants, data specialists and others

We encourage new ideas, debate, and the taking of informed risks. We work collaboratively and openly, with a focus on delivering results, to achieve our ultimate aim of reducing the legal liability of the Commonwealth by enhancing the risk management practices of Fund members.

We believe that valuing the whole person is the formula to success, and so we support flexible work arrangements that enable you to achieve, not only your work priorities, but also all your non-work life priorities.

The Department of Finance has multiple job vacancies across the Risk and Insurance Branch and the Comcover and Discretionary Payment Claims Branch. The roles are in the Comcover Claims Management team, the Fund Member Services team and the Risk and Education Policy team. Together these three teams are responsible for Comcover, the Australian Government's self-managed insurance fund, which provides broad-ranging coverage for the insurable risks of around 170 General Government Sector entities across the Australian Government ('Fund Members').

ABOUT THE OPPORTUNITY

Key responsibilities across these positions may include:

• Preparation of high-quality advice and analysis on whole of government complex issues including committee papers, reports, briefing papers, speeches, and Ministerial correspondence.
• The management of and liaison with Comcover's contracted service providers which include: claims management, insurance brokers; risk advisors; insurance advisors; and overseas medical evacuation service providers.
• Undertake strategic analysis and critical thinking to support:
• the effective management of insurable risk across the Commonwealth and improve the responsiveness of the Comcover fund to emerging risks;
• identification of cross Commonwealth common and shared enterprise risks to inform understanding and insights of the whole of government risk environment;
• Providing recommendations to delegates on the strategic management of legal claims and instructing contracted legal providers in the management of such claims.
• Coordinate and support the delivery of the Comcover Risk Benchmarking Survey, other risk management capability uplift initiatives, and projects for Fund Members to enhance risk management capability across whole of government.
• Support and shape the strategic direction of whole of government initiatives, such as the Commonwealth Risk Management Committee and contributing to enhancing contract management capability across the Commonwealth.
• Act as a primary contact for Fund Members, ensuring timely and professional responses to enquiries and service requests.
• Interpret and communicate the Comcover Statement of Cover, including its terms, conditions, and implications for entities.
• Manage and maintain effective stakeholder relationships, including coordination with internal and external partners to support service delivery.
• Contribute to the development and implementation of service improvements, including identifying opportunities to enhance client experience and operational efficiency.
• Proactively identify any potential improvements to a Fund Member's risk practices or insurance arrangements
• Employ strategic and critical thinking in providing advice and recommendations to Finance executive, Fund Members or Ministers.

DETAILED VACANCY INFORMATION

For detailed information about these roles, including the job specific capabilities, please refer to the downloadable vacancy pack, which can be accessed by clicking the hyperlink at the bottom of this page.

ELIGIBILITY ADVICE & CANDIDATE NOTES

• Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS) unless the Agency Head has agreed otherwise, in writing.
• Successful applicants will be required to undergo the process to obtain and maintain, or continue to hold the required security clearance level for the role as indicated in the downloadable job pack. All Finance staff are required to have a minimum baseline security clearance prior to commencement.
• We encourage and welcome applications from Aboriginal and Torres Strait Islander peoples, people with Disability, LGBTQI+ people, people from culturally and linguistically diverse backgrounds and mature aged people.

CONTACT INFORMATION

• For questions relating to the online lodgement of your application, please email the Recruitment team via or call between 8:30am - 5:00pm AEDT Monday to Friday.
• We can provide adjustments, including alternate formats of the application form, to the recruitment process for candidates including individuals with disability. If you require an adjustment to be made during the recruitment process (including alternate formats or have an enquiry about the support provided, please contact the Recruitment team via or call between 8:30am - 5:00pm AEDT Monday to Friday.
• For specific questions relating to this job vacancy (including requests for adjustments), please refer to the details on the contact officer located in the downloadable job pack.

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