Senior Presales Engineer

About Us

VicTrack is the custodial owner of Victoria's rail transport land, assets and infrastructure. We work to protect and grow the value of the portfolio, to support a thriving transport system and make travel and living better for all Victorians. With much of our asset portfolio dedicated to rail transport - our land, infrastructure, trams, trains and telecommunication networks - our focus is on strategic asset management and supporting the delivery of better transport solutions.

When you join VicTrack, you'll become part of an organisation that celebrates the diverse backgrounds, perspectives, and life experiences of our people. We are committed to fostering a workplace that mirrors the diverse communities we serve. Everyone is welcome to apply for a role at VicTrack and we encourage open discussions about any adjustments you might need during the recruitment process or within the role. If you have a disability or specific access requirements, please let us know how we can offer you additional support.

Benefits

• Free travel on all public transport - Trains | Trams | V/Line
• 17.5% leave loading
• 1 x Extra day off (EDO) per month
• Flexible work environment | hybrid work - 2 x days in office, 3 x days WFH
• Stable work environment - Victorian Government state-owned enterprise
• 16 weeks paid parental leave (36 unpaid)
• Comprehensive health & wellness programs
• Free access to on-site gym and end of trip facilities
• Training and development opportunities to help you grow and develop your career

The challenges of our fast-growing sector put our people at the front of some of Victoria's most exciting projects in telecommunications, property development and project delivery - with job opportunities as diverse as our organisation.

The Role

The Senior Presales Engineer works within the Wholesale Sales team and also works directly with customers and subject matter experts within VicTrack and external third parties in order to accurately understand and scope significant customer requirements. This requires an excellent understanding of the customer environment and knowledge of previous complex projects and issues.

The Senior Presales Engineer supports the Sales team to achieve revenue targets and identify new opportunities. They will also provide technical support, guidance and mentoring to other Presales Engineers and other engineering teams when required.

Key Responsibilities:

• Provide support and guidance to the Sales team by attending customer visits and meetings and determining accurate requirements; costing customer solutions including services, equipment and infrastructure based on technical requirements; and identifying solution risks, proposing and costing mitigating strategies
• Develop relationships with customers and other stakeholders such that the Senior Presales Engineer is seen as a trusted technical advisor and to help meet VicTrack's sales targets
• Participate in the development and maintenance of the VicTrack service catalogue and other product management initiatives to provide ease of use for customers
• Lead customer proof of concepts in conjunction with the Products team to develop new and emerging technologies
• Lead and manage responses to complex tenders and RFQs to win business for VicTrack in meeting financial targets
• Lead the development of product and solution presentations to customers and stakeholders
• Provide expertise in the execution of the presales processes by consulting and liaising with stakeholders from other teams and providing guidance in presales operation and improvement
• Examine operational requirements, in conjunction with the Network Architect, for engineering works and telecommunications facilities to determine appropriate technology and techniques to be adopted to meet future requirements, and participate in vendor and product selection
• Participate in project handover and lead lessons learned sessions
• Support the Sales team to identify training and improvement needs for Presales Engineers

Qualifications:

• Tertiary qualifications in IT, Electronics or Telecommunications Engineering (mandatory)
• Eligible for membership to the Institution of Engineers Australia or equivalent (desirable)

Knowledge & Experience:

• 5+ years of experience in a similar role in a commercial carrier, vendor or transport/government environment
• Proven experience and in-depth knowledge of telecommunications technology
• Experience in IP/MPLS and network design
• Knowledge of SDH, PDH, WDM, Fibre design
• Knowledge in mobile transport network (4G/3G)
• Knowledge or awareness of the Telecommunications Act, ACMA regulatory requirements and transport and government environments
• Knowledge or awareness of ITIL, FCAPS, eTOMs frameworks and associated processes
• Knowledge and experience with quality assurance management systems and processes
• Proven practical experience with Microsoft Office

To Apply

***PLEASE ONLY SUBMIT YOUR RESUME AND/OR COVER LETTER IN PDF FORMAT

If you are interested in this exciting opportunity with us, please click apply and submit your resume in PDF format only. All applications are strictly confidential.

We are proud to be recognized by WORK180 as an employer of choice for women. Explore the WORK180 website to learn about our benefits and policies. Research shows that 60% of women and underrepresented groups may decide not to proceed, even after drafting an application. We believe diversity strengthens every team, so even if you don't meet every qualification, we still encourage you to apply

Offer of employment is strictly subject to successful background (pre-employment screening) and criminal history check. VicTrack is an equal opportunity and human rights employer.

Closing Date:
12/09/2025

***PLEASE ONLY SUBMIT YOUR RESUME AND/OR COVER LETTER IN PDF FORMAT