Senior Business Analyst

About the role

We are seeking a Senior Business Analyst with specialised expertise in data migration to play a pivotal role in a large-scale customer transition program supporting merger activities. This is a unique opportunity to contribute to a high-profile initiative that will shape the foundation of a new bank. You will take ownership of requirements and user stories across the full migration lifecycle, including data mapping, field tracing, integration, and centralisation within a unified data lake. Working closely with data engineers, you will also lead validation and testing to ensure accuracy, completeness, and a seamless experience for customers.

Collaboration will be at the core of this role, as you work with business stakeholders, Scrum Masters, Product Owners, and technology leads to deliver effective and sustainable outcomes. Alongside project delivery, you will contribute to the growth of our Business Analyst Community of Practice, sharing knowledge and embedding best practice to build maturity across the team.

Your key responsibilities will include:

• Partnering with key stakeholders to facilitate and support new and in-flight initiatives in ideation, discovery and delivery.
• Contributing to scoping activities, creation of key story/requirements, customer reporting and process changes to understand the rationale for change and desired outcomes
• Identifying risks, interdependencies and cross-functional business and technology impacts
• Collaborating with design and frontline teams to understand problems our customers are experiencing.
• Understanding legal and compliance obligations and engaging with business owners to ensure these are met.
• Partnering with Product Owners and Program Directors to ensure Objectives, Key Results and Performance Targets are met or exceeded
• Creating new and updating existing business blueprints (including service blueprint and process design) to capture member customer touch points.
• Identifying, reviewing and implementing metrics that will measure performance of epics and features
• Contributing to the planning and support of business readiness activities.
• Actively participating as a member of the Business Analyst practice to drive improvements in the Business Analyst capability.
• Mentoring and developing other Business Analysts in the team.

About you

To be considered, you are a Senior Business Analyst with proven experience leading data migration, data mapping, or large-scale data integration projects, ideally within a customer-focused environment

Additionally, it's essential that you have experience with one or more of the following:

• Process analysis and documentation.
• Financial services industry experience.
• Customer centric product development.
• Technical interface specification development.
• SAFe or scrum certification.

We also seek:

• Solid experience across all facets of business analysis.
• Proven background in delivery focused environments with experience collaborating across Business and IT delivery teams.
• Engaging and well-developed communication style with strong ability to impact and influence senior stakeholders.
• Proven ability to translate technical data to non-technical audiences.
• Adaptable and capable in dealing with complexities and ambiguity in a constantly evolving environment.
• Experience managing conflicting priorities and issues across multiple projects in a fast-paced environment.
• Experience in requirements management, utilizing both Waterfall and Agile methodologies.
• Proven agile methodology experience and proactive promoter of lean, agile best practices.
• Completion of Analyst Certification such as BABOK, Lean Six Sigma.

Why you'll love working with us:

People First Bank – our new brand – says exactly what we're all about: people. We're committed to supporting and growing our team and creating an outstanding work environment.

You'll have access to financial and lifestyle benefits to support your success and individuality:

• Flexibility and hybrid working arrangements.
• Enhance your salary with discounts on banking, health insurance, and shopping across Australia.
• Advance your career with training, study support, and project opportunities.
• Competitive leave benefits that empower employees to take time for themselves and loved ones.
• Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors' program.
• Make a difference with paid volunteering, Workplace Giving, and diverse community initiatives.
• Be recognised for your contributions through our peer-driven recognition program.

A bit about People First Bank:

In March 2023, People's Choice and Heritage Bank merged to form Heritage and People's Choice Limited - Australia's leading mutual bank. We are now on an exciting journey to bring together our products, services, and technology under a single brand - People First Bank.

We have over 700,000 members and 1,900 employees, with dual head offices in Adelaide and Toowoomba, an Australian-based contract centre and branches across five states.

With a vision 'To deliver positive change through banking', People First Bank serves members and contributes to the community, while offering an inclusive, flexible work environment. We're big enough to make an impact; but agile enough to influence and do interesting work.

Apply online now:

If this sounds like you, this could be the next step in your career. Click 'Apply' now and submit your application, including a cover letter and current resume by COB Wednesday 8th October.

We are committed to diversity and inclusion and support candidate requests for adjustments to enable everyone to equitably participate in our selection process.